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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2014-04-27

"I was very displeased with my experience. MidnightBox did not even send me the right item. When I replied that they sent the wrong item they did not even respond to my multiple inquiries. Zero customer service. If you buy from them, just know that you are taking a gamble. You may or may not get what you ordered, but you can kiss your money goodbye!

6/11/14 Update - After weeks of trying to get in touch with them, they finally responded and told me they had finally shipped the correct item, which I assume they did. I cannot be sure because they sent it to the billing address instead of the shipping address I supplied. Upon arriving it was forwarded to my current address (the shipping address I supplied), but was lost in the mail!
After informing them of this they stated that they would refund my money and contact USPS about finding the package and getting it to me.
However, I have not seen a refund as yet (three days after telling me they would refund) and no movement on the package.
I will update when and if there is a change.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2014-04-27

" The item was received in a mail bag, and being a delicate piece of electronics it was in PEICES! I have unsubscribed from Midnightbox and will NEVER order another thing!"


Verified
5/5

2014-04-25

"I was satisfied completely."


Verified
1/5

2014-04-25

"I never got my order! I have emailed Midnight box several times about my last 2 orders totally over $50 with no response!"


Verified
1/5

2014-04-25

"Shipping time ridiculously slow. 30 days since my order and it still is just processing. "


Verified
4/5

2014-04-24

"Took longer to receive merchandise than from other companies I have ordered from. Otherwise great deals. "


Verified
1/5

2014-04-24

"I placed my order on March 23 and still have not received it. I emailed them on April 22 and again, have not received a response!!"


Verified
2/5

2014-04-24

"MidnightBo?x.com Order #MB546197 included (2) 10057116-110 - - Blue - 2 x $ 7.95 When received, one worked and one did not. Sent an e-mail via Midnightbox.com contact page and have received no response. Normally satisfied with products received. I am primarily dissatisfied with the failure to respond."


Verified
4/5

2014-04-23

"I consider the shipping rate price too high for the item ordered.
"


Verified
1/5

2014-04-23

"still have not received coasters, also lock was canceled."


Verified
1/5

2014-04-23

"Order has not arrived as 4/23/14."


Verified
1/5

2014-04-23

"I still haven't received my package. Very unhappy customer"


Verified
1/5

2014-04-23

"It has been over a month since I ordered the items and they are yet to arrive. Horrible service."


Verified
1/5

2014-04-23

"Ordered item weeks ago still have not received! Shipping has been very slow the last few times I placed an order. Probably will not place another order if I need something in a timely manner...."


Verified
1/5

2014-04-22

"Ordered and paid for over a month ago and item has still not shipped. Sent email. No reply. "