"The product came very broken, If you like a picture we have one. My husband emailed the company last week and he hasn't gotten any response And this is after it took a month getting here.
We are getting ready to call our credit card provider. "
"I ordered some usb rechargeable batteries. It took over FIVE weeks to process my order and ship my package out, which is well beyond the maximum amount of days the Midnightbox FAQ stated it would take. During that time, I have sent an email to customer support asking about the delay. I received no response.
I received my order around a week after it was shipped. The batteries were of really poor quality and didn't wouldn't even charge up when placed in a usb port.
I wish I had read the reviews here before I placed an order. I will not shop here again."
"Awesome website. I am always sure to catch the new deals every night at midnight."
"I still have not received my order, so why would I possibly be happy. I have sent multiple e-mails to midnight box and received no reply from them. According to the tracking number they gave, the package has been sitting with USPS for 13 days now. Obviously the shipping is an issue and they should use someone other than the USPS for shipping."
"-NEVER GOT MY ORDER #MB549649.
.-THEY SAID IT WAS DELIVERED ON 4/30, BUT NOT TO MY HOUSE!"
"Still waiting! It has been over 6 weeks and have not received my order yet"
"Placed an order over a month ago and still have not received the product"
"I ordered this item on April 9 and have still not gotten it. Obviously I have no idea about the quality of the merchandise since I've never received it."
"How can I rate an item that has not even been delivered yet? Shipping is extremely slow. Are you drop shipping from China? If shipping is going to take forever, tell the customer that before they place the order! This item was ordered 30 days ago!"
"I have not received my order yet."
"Took over 2 months for item to arrive, after many frustrating emails and threats of charging the item back."
"Cool contraption, I need better instructions."
"My item was delivered to someone else in New Mexico, I live in Delaware. So I essentially bought the item for a stranger. I have sent two messages to Midnight Box asking for a resend or refund. One on their online form and one from my email service. I have not heard from them at all. It's been 4 days since the first message. I will look for a customer service number next and if there is still no help. I'll contact the District Attorney where their US business is located."
"Took over a month to arrive. Send 2 "Contact Us" email forms on the website without answer. They marked the item shipped without actually sending it until much later.
Beyond that, I ordered THREE Mystery Boxes, and what arrived looked like someone ran through the Dollar Tree. VERY disappointed in what was received - Will NOT shop with Midnight Box again - Neither should anyone else."
"I placed my order early April and I still have not received the item. It has been charged to my credit card; I received this survey before receiving the item. That's trouble... still waiting for my husband's birthday gift:-("