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Product & services pricing
4.79/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-05-02

AWESOME service.

"AWESOME service. Bought my husband a jersey and had to exchange due to size. They were so quick and great!"

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Verified
5/5

2019-04-05

seatback cover

"The recumbent seat back cover was perfect for my trike and was simple to install. The shipping was super fast and communication was excellent. Overall this was a wonderful transaction."

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Verified
5/5

2019-04-03

Hollywood Racks Over-the-Top 2 Bike Carrier

"The bike carrier fits my 2018 Toyota RAV4 perfectly. It seems to be infinetly adjustable and I look forward to trying it on my 2008 Saturn Aura. Shipping from Modern Bike was far faster than I expected and the carrier arrived in perfect condition. Lastly, Modern Bike had the best price for this item on the Internet and yes I searched high and low."

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Verified
5/5

2019-03-23

Salsa liplock 30.0

"I think the website is a bit difficult to navigate but I knew exactly what I needed so it was easier for me. The blue 30.0mm seat collar was exactly as advertised. The 30.0mm is hard to find so I'm glad Modern Bike had it in stock (and in blue). The best part (no pun intended) is that it shipped for free with a small discount! I was able to add on some blue disc bolts that also shipped for free. Love that free shipping, thanks. "

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Verified
5/5

2019-02-17

Cool beans

"I purchased the surly sunrise handlebars for trek MTB. I was looking for a wider set of bars and also to gain a little height plus loved the old school bmx look of these bars. I must say these bars have exceeded my expectations. I was stoked that they were delivered earlier that anticipated also. I would definitely recommended modern bike and these bars. Thumbs up ! "

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Verified
5/5

2019-02-02

Excellent Service

"Needed a new 700c suspension fork and contatced ModernBIKE.
They responded quite fast about product availability.
I bought the RockShox Paragon and shipment was incredibly fast as well.
Definitely do recommend this vendor!
Thanks for a great service.
"

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Verified
5/5

2019-01-07

Just in Time

"We ordered a fat tire bike for our grandson, for Christmas. The bike came just in time, in good condition, and for a reasonable price. Thx I would use ModernBike again."


Verified
1/5

2018-12-04

Slow,Unwilling to help and products all have defects in me opinion

"Both a rockshock recon front frok thru there website broke with in six mounths .no big deal it under warranty I thought. Called moder bike because that who you have to go thru and was meet with resistance. Not only did the process slow down 2 week and they did nothing but accuse me for put it on wrong to doing stuts any and everything to not have to handle the situation. Took fork to local bike shop they got part thru the warranty (no problem) and hab it ready to in less than a week. (Heard nothing from modern bike in sametime ) so don't buy anything from them it probably junk"

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Verified
5/5

2018-10-21

Replace your wheel bearings often.

"Chances are if you own a set of bicycle wheels that the wheels bearing kit fits it's time to change the bearings. Over the years I have maintained my Mavic wheel cartridge bearings by cleaning and re-lubricating them. They have always remained smooth and never showed any sign of ware. After 20 years I replaced the bearings in both wheels from the kit. What a big difference the new bearings have made. The old bearings slowly decay over the years and go without notice until YOU INSTALL NEW BEARINGS AND GO for the first ride on them. IF you have installed Hybrid Ceramic Bearings, never mind."

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Verified
1/5

2018-08-24

Dont shop at Modernbike.com

"I ordered a the wrong bike tire and had to return it and this company refused to pay me the full amount that I paid for the tire (cost plus tax). The person that I talked to in customer service was also rude and hung up on me. I would never shop here again."


Verified
5/5

2018-08-10

So far...Great!

"Placed my 2nd order with Modern Bike today, because my first experience was great. Excellent communication, very good prices and shipping time is pretty good. They seem to have a lot of parts that are not so easy to find too. I have no complaints at this point. "

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Verified
5/5

2018-08-03

Excellent customer service

"After the postal service failed to deliver my order, I contacted Modern Bike - not really their problem, but nevertheless, they offered to help. Within a couple of days, thanks to their help, the postal service found the lost package and delivered it to me. Thanks, Modern Bike !"


Verified
2/5

2018-06-21

Bad shipping, even worse customer service

"I'm giving Modern Bike a 2 star, when in reality they deserve a only 1. Harsh? Not really. I ordered two items and shipping was quoted for a Saturday, then it moved to Monday, then Tuesday. All of this could've been avoided if they opted out the cheapest shipping possible. Online it says 3-5 days for shipping. Expect 10 days for even the smallest package. When I called to let them know we ordered the wrong size in shoe, joe blow informed me he'd be losing money if we attempted to ordered two individual sizes (To make sure we didn't have to order again). Keep in mind my order was $250+. Modern Bike: don't complain to your customers about losing money when they're only trying to buy product from you. If a product doesn't work for a customer, accept the return and make it right. I'll be sure to never order from you guys again. "


Verified
5/5

2018-04-16

As always...Great prices and speedy delivery. Love it

"As always...Great prices and speedy delivery. Love it! Got a Joe Blow and some additional parts for the Park Work stand I bought from them. All is good"


Verified
5/5

2018-04-12

Excellent service

"I love this place. Never an issue with ordering products. Shipping is also quick."

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