"My purchasing experience was a total mess. I ordered something on November 30 and had it shipped directly to the recipient as a Christmas gift. Everything went through fine, I was made to believe the order would arrive at the intended location in 10-14 days. When I still hadn't heard anything by December 18th I called the store, only to find the item was sold out and would not be shipped until mid-January. I cancelled the order and the operator assured me I would be getting a refund then quick had to dash out and buy another gift for my relatives. On January 14th I got a phone call from my relatives thanking me for the beautiful gift they had just received -- sure enough I checked my credit card statement and had been charged for the item. I immediately called customer service to dispute the charge and they told me they would file a claim and get back to me. It is January 19 and I haven't heard anything from them. Very upset. WOULD NEVER PURCHASE ANYTHING FROM THIS COMPANY EVER AGAIN! Terrible communication with customers, terrible customer service, made a mess of my holidays."
"I was very unhappy with the service I received. I placed the order on 12/29/13 and received an e-mail on 01/02/14 that it had shipped. However, it did not ship until 01/16/14 after I called the company four times and was told wrong information multiple time. When the package arrived it only contained one of the three items I purchased. Then I called again and they sent the other two items right away but they would not sned them rush delivery or anything depsite the problems and delays. It took over a month for all my items to arrive. After I posted a bad review here, the store contacted me and offered to refund me 50% of my purchase price. This was a nice gesture and compensated me for all the hassel I went through. The store also asked me to revise my negative review since they compensated me for my lose. The items look nice and fulfilled my needs. Due to the problems I had with this store, I would not buy from them again but I appreciate them refunding part of the purchase price to make up for the problems with the order. It was the right thing to do as a company."
"we got it quickly, although without warning. it's super comfy"
"Missed the projected delivery date of 12/23. Product arrived 12/27 but I was not informed as to where it had been delivered. Once I tracked that down, I retrieved the product. Product was fairly easy to assemble, but was missing a single part. Once that arrived in 2-3 days, I was able to fully assemble the unit and it seems to work well."
"Smooth transaction. The company was great about responding to questions about the status of the order, and my products arrived in perfect condition. I would buy from DA Stores again in the future."
"Very good merchant smooth transaction at very competitive pricing. Packaging was good."
"I bought a crib for my new born baby girl and I was totally pleased when it arrived, it came to us looking exactly the way we saw it on their website. When shopping, nothing feels better than knowing that you are getting exactly what you ordered. This is a great place to shop so now I am looking for a bed for the wife and I."
"I bought the F731 Modern Black Leather Room Set Furniture from Modern Furniture Warehouse, because I wanted some modern living room furniture.
The price was a great deal for a modern sofa set, so I decided to give it a shot. I got a confirmation that it was shipped after 4 days of placing my order. The entire process was very smooth, and I was kept up-to-date on my order status throughout.
This is very modern furniture, and it arrived in excellent condition. I am very happy with my purchase."
"Found a great lamp at good price - this item arrived quickly and in perfect condition. It was exactly as represented on the website and at a better price than other sites. I will definitely check DA Stores for more good bargains! "
"Modern Furniture Warehouse shipped my order very promptly. Their website was easy to use and their prices were highly competitive. I will shop with Modern Furniture Warehouse in the future."
"Merchandise was sent as advertised. I am pleased with their product. "
"I bought this sofa for how it looks. I didn't expect it to not be comfortable. The main problem is that the cushion damaged and it started to have small holes in the places i sat. This happened after less then one year, I'm 180pounds and my wife 120pounds. I got this answer when complaining about the sofa: "it has been determined that it is customer's use of the item". Based on the client service reply, I recommend buying this sofa only if you don't indent using it, and only have it for display. Very disappointed.
I wrote a review on DA Stores site but it didn't appear, so probably a lot people wanted to submit a review and wasn't displayed on their website, sweet!!!"
"Very good experience with this store. The online chat agents are very helpful and are available during extended hours. Email and phone responses are fast as well. Highly recommend their customer service!"
"Worst service you find at this place. If you don't know what is rudeness, just try this people.
If you have extra money which you want to loose, Try this people.
If you are not human, try this people.
This are worst company to deal with.
Stay away, if you don't want to be animal like this people.
Just want to add on their reply,
It all lie. I have all proof of the communication with this vendor. I am going to posted all the email and service detail very soon. The way they replied to me, Consumer will more aware that this people doesn't treat their customer as human.
Special David the owner of the company think the customer is animal. I am just getting all the information together and i will posted here soon. "
"One of my friends recommended Modern Furniture Warehouse to me and I went there to purchase a novel to make a few inches in my garden. They offered a great service to me and I got the product within two days after ordering. The charges are perfectly affordable and using the services of them was a great investment done for my future. I highly recommend them to all the people out there, who are looking for high quality furniture at affordable prices. "