"TODAY I TOOK MY YAIRS IN FOR A FRONT BRAKES AND THE JUST PUT NEW PAD LIFE TIME AND I TRULY LOVE THE SHOP AT NEWTOWN ROAD RTE6 SHOP 98 FREDERICK FOSHAY11 IS A GOOD MANGER AND THE SHOP IS VERY CLEAN ALSO HELP OUT IN THE SHOP AND IT IS THE BEST PLACE TO GO GET OIL CHANGES AND BRAKES SO PLEASE PASS THIS TO FRED "

"I took my car into Monro at its Geneva, New York location for its annual inspection. I had never had my car inspected at Monro prior to this time. Upon completion of the inspection, I was told that it could not pass inspection due to 1) need for new front brake pads and rear pads and rotors; 2) dry rotted control arm bushings; and 3) failure of the battery test. In order to pass inspection, I needed to fix all of these items. The estimated cost to repair these items exceeded $1,000. In the meantime, they scrapped off my prior inspection sticker. I knew the front brake pads had already been replaced in the past year. Bottomline: I didn't trust Monro's findings so I told them that I was going to hold off on the work. I then scheduled an appointment with a reputable auto repair shop to get a second opinion. I provided them with Monro's "courtesy inspection" that included all the alleged necessary repairs. After inspecting my vehicle, the shop informed me that none of those repairs were necessary and my car should have passed inspection. They only item the shop agreed with was the low battery, which they replaced but apparently doesn't affect whether the inspection passes or not. By getting the second opinion, I saved myself close to $1,000 in what would have been unnecessary repairs. As a result, I will never return to Monro and caution anyone going there to get a second opinion if an inspection is contingent upon so-called necessary repairs. In my case, these were fictitious. Customer beware!"

"I would like to commend "Robert and Mike" @ store1399 for the "Exemplary" customer service ( it's almost a forgotten art).
Thank You."

"DO NOT have your car serviced at any CAR X the techs are inexperienced and the customer service is BAD. The problem with my vehicle was never resolved and I paid $1400. CONS!!! I spoke with the CAR X District manager regarding my concerns, he justified the inexperienced techs. Spoke with Monro, customer support manager, also supported the techs inexperience. No customer support there. I had to take my car to another mechanic to get repairs done right. Again tell everyone you know, do not patronize CAR X, the proof is in the numerous complaints from other customers, including mine"

"Thanks a lot for turning off the "open" sign when you saw me pull in and get out of my vehicle. I am taking my business elsewhere."

"I've been a customer for over 30 years. About 2 years ago i had new brakes installed on Honda Civic. I was told by the manager that the pads, rotors and Caliper had a lifetime warranty, which was why i chose them over my regular independent garage. With within 2 years and less than 20,000 miles, the car failed NYS inspection at my independent garage by the mechanic I've known and trusted for many years, because the brakes were worn due to the calipers failing. Upon checking my receipt I found that only the pads had a lifetime warranty. I was lied to by the manger at the E Ridge Rd site at the time the work was done about the rotors and calipers also having a lifetime warranty. As a long time customer they have lost my trust and i will take by further business elsewhere. The fact that the brakes needed to be replaced again so soon, also tells be that poor quality parts were used."

"My son brought his Honda Accord in for a quote to fix his brakes. He recently noticed some noise when applying the pedal. Stratham NH Monro quoted him $1,700 for the fix as he was having "a complete brake system" failure. When he called me I was floored and recommended a second opinion...Fast forward PEP boys fixed the problem for $458. I would leave 0 stars if possible. You guys are literally crooks."

"Because of the poor service and poor quality of work in the store at 2719 Library Rd in Pittsburgh, PA, Monro has lost TWO 15-year-plus customers. This shop used to be absolutely top notch. Good prices, fantastic quality work, never pushing work that didn't need to be done, always honest.

Since they recently (within the past year) had complete staff turnover, everything about their service has tanked. They hit me for a $1,500 replacement of a charcoal canister for my 2012 Toyota RAV4 that it turned out was not the cause of my problems, but in fact was a bad ABS sensor. They replaced the ABS sensor (and charged me for it despite charging me for a charcoal canister I did not need) and busted up my axle while doing that. After ALSO charging me for the replacement axle, it turned out that they messed up installing the ABS sensor. This time, at least, they warrantied the work, but by now I was $3,500 into repairs that I never should've needed.

Oh, but it gets WORSE. I discovered about 2 weeks after the SECOND ABS sensor that they had forgotten to replace a rear floor panel in my RAV4 cargo compartment. I don't know if they broke it or lost it and just figured I would never notice, but regardless, when I went back in, the manager told me the guy who worked on my car wasn't there and I would have to come back the following week on Monday. When I came back on Monday the manager told me AGAIN the guy wasn't there, but HE claimed he did put the part back and I must have lost it. Now, I have ZERO reason to EVER remove a floor panel from the back of my truck--a floor panel that the mechanic SPECIFICALLY TOLD ME he was going to have to remove to replace the ABS sensor. The manager made a show of the whole thing before agreeing to order me a new floor board.

FOR THE NEXT MONTH AND A HALF, he gave me the runaround, insisting he'd ordered the part and that it was "on the way," and that the dealer was at fault for it. Finally, he told me, "Yeah, I called my manager and he said you should go buy it and call our customer service and we'll reimburse it."

I said, "Wait, you told me the part was actually on the way."

"It was," he said. "I was waiting for it to come in and then my manager told me to cancel the order."

This was the latest in a long string of blatant lies. How do I know he was lying? After informing him that he should call his boss to let him know the shop had lost a 15-year customer over this mess, I drove straight to the dealer, WHO GOT THE PART IN FOR ME IN ONE DAY. But guess what? THEIR screw-ups have now cost me ANOTHER $88 FOR A SIMPLE FLOOR BOARD.

I've spent YEARS working on cars. I bring my current vehicle to a garage for easy, reliable service and because modern vehicles are loaded with electronic and computer components that make them difficult to work on yourself. In any case, the point is, I resent being strung along and treated like an idiot while a shop I used to brag about to everyone nickels and dimes me while outright lying to me about mistakes they make, then passing the buck.

Not only will I never be coming back to Monro for service, my wife, who has also been a long time customer, will not be going back, and I will be telling everyone I know that they can no longer trust your service. Rarely have I been so angry at a service upon which I relied. Absolutely unacceptable, top to bottom.
"

"My car stalled across the street from this location. I called the shop and the service manager told me they were closing soon but I could bring the car and they can look at it the next day. Finally my car starts back up and the i drove to the location. The service manager told one of his mechanics to tell me he doesn't want to work on the car and I should take it else where! WHAT!!!!! I went inside to talk to the service manager and he was completely unprofessional. Cursing and even went as far getting physical with me by bumping pass me. I truly feel that because I was African American this service manager treated me like this. It was the most upsetting experience I have ever encountered. The man went into the cash register and even threw money at me saying "I make this company alot of money" I needed help and this location denied me completely. I would have never received this kind of service at another repair shop. I politely asked for the service manager business card and he asked me "WHY" told me to get the **** out of here and he refused to give it. Monro this is the type of people you're hiring in leadership positions? This is how you treat African Americans in need of assistance. This man has absolutely no business in customer service. I have NEVER been treated so unfairly and disgustingly. I will be touching base with corporate as I demand this man be fire immediately. I needed help and i was met with hostility and racism from a MANAGER. I understand this is waterbury ct but does that mean from a customer service standpoint a willing paying customer gets treated like this. DO NOT SUPPORT THIS BUSINESS! "

"I want to start by saying that, originally, I was happy with the work that was done by Monro in Danvers, MA on June 25, 2020. The manager was pleasant and helped to get two front tires on. I left there feeling satisfied as the tread on the outside looked incredible...two brand new Yokohama. Secondly, I want to preface this by saying that I usually go with economy tires ($60-70 a piece), making this sting even more as the tires were $107 a pop. Before I left, I asked the mechanic how everything looked...he said tight, nothing was loose, to which I replied “when do I need an alignment?”. He said “within the next 6 months”. You see I am unemployed with two toddlers, so money is a little tight right now.
Fast forward to August 9, 2020...my exhaust broke. I had it fixed by another shop. In doing so the mechanic told me that my two front tires were SHOT. I was incredulous. I said that is impossible as I just got two brand new tires. Come to find out, Monro put two “new” tires on my front end from 2012. From the outside, they looked good. He lifted the car up, however, and showed me that the tread was completely gone on the inside. I couldn’t believe it. I hadn’t even driven 1,800 miles on them. The mechanic said he would NEVER have put 8 year old tires on a car, or maybe they were even used! I realized I hadn’t even checked the inner tread when I got them. I looked at the receipt and, thank my lucky stars, the Yokohama had a 65,000 mile warranty!
Wait for it...when I returned to Monro in Danvers they told me that is only covered if you have an alignment done immediately. Looking at my original receipt, it states they should have done a complimentary alignment check, which was never done. Also, hadn’t the mechanic told me that I had up to 6 months before I needed an alignment? Yes! I said that if they replaced my tires, which hadn’t even gone 2,000 miles yet, then I would get an alignment right then and there. NO problem. Not only that, but if I knew they would have gotten chewed up that fast I would have gotten the alignment the same day I got the tires, rather than be out almost $300.
The manager called the district manager, I was told was at a wedding and didn’t want to be bothered, who offered they would give me a free tire if I bought one. I couldn’t believe it. I left with the number for “customer care” in corporate. The first woman I spoke to, Shawna, was rude off the bat. I didn’t even get my first sentence off before she interrupted me to say that I should have gotten an alignment right away, to which I reiterated if I knew that I would have! She cut me off several times before I asked for escalation.
Her boss, Theresa, was even ruder and pushed me off with every word claiming no matter what they stood with their district manager. I’ve worked retail management for over a decade and just couldn’t believe how this was customer support. Next, I was pushed up to Mackenzie. While pleasant at first, Mackenzie soon went into the same rigmarole of siding with the district manager instead of searching for a solution for me. I said, so you stand with an employee telling me that I have six months to get an alignment? Mackenzie said that was hearsay.
So now I’m a liar. She said even if that was true, the employee could not tell if you needed an alignment by looking at it, to which I responded then they should have done the complimentary alignment check that’s on the receipt. She said again, hearsay. They wouldn’t believe me. I asked to be given her boss and she refused, said there was nobody else to talk to. I feel this should be made right for a customer that is not happy with their overall experience.
"

"Monro Auto and Tire in Victor NY is exceptional. Dustin Wester and his staff really put me at ease and went above and beyond to ensure my vehicle got back on the road safely and quickly. I was extremely stressed coming into the shop expecting the worse and they really communicated well and helped me get back on the road and on schedule as I was not from that area. Nice to know that people still care and will go the extra for you. Great Job. Highly recommended."

"07 Jan, 2020 my day started with Gentleman Mr. Manny, the senior store manager of multiple stores in Michigan. My tire was flat due to some side impact. I visited Monro Dearborn Heights, the store manager, redirected me to Canton that he doesn't have tire stock, one bad thing he does not know how to look it their warehouse the tire availability. The main reason I went there that I have opted hazard and full coverage of the tire, while getting a quote in Sep 2019 and I have agreed to go and install. However, Dearborn Heights store manager not able to find my record, Canton store manager is a senior manager he can help with this. In Canton store, I met the stupid angry old bull *****************, while met he was scolding someone, seems his day started bad and made my day also bad. As a senior manager, he does not have ethics to manager internal matters and how to talk with a customer. I'm not sure how he is a senior store manager and other staff working under him. "Even he is not fit to clean auto store". He is nice talking with bold voice but that is not always right for all the cases. Even he did not check my car and asked me to drop the car, will check and call me back. I Just authorized to check the car, not for service. He did not give any estimation, even did not call me before start work and price detail. He said will check his manager and call me on this. I called and checked when the vehicle will be available in the evening around 4 and went for pick up around 6 before the store closes. Not sure what this non-sense procedure/process they are following, without asking customers they are doing work and ordering( I would say commanding) to pay money. Threatened that lock car if I'm not paying. See nothing will come free and $200 does not matter since that is my car (Lincoln Mkc) which I paid 27K plus dollars to buy. They did work I need to pay for it, even without my permission. As a manager he is not listening to what I'm trying to say, just giving options for payments. I disappointed the way he talked and treated me in the store. I have read others review about Manny, for my case it vice versa. Even he is not worth to clean that auto shed. Finally to replace a tire with trust that it's covered by protection option while installing. Towing 2 times ( $160), my time from dearborn to Canton, taxi expense for to and + Plus new tire charge $180. I spend twice to get a tire. They thought I'm a fool and I'm not having any other store nearby dearborn heights, I need to drive all the way 10 miles from my location. Finally, I was fooled by the Gentleman Mr. Manny and useless staffs ( not all just who made my day bad and hard)"

"My wife just scheduled and went to an appointment for a $19.99 oil change at Monro in Irwin, PA. She did not know any better to look for it but of course, they took advantage of her and she left there paying $39. When I called, the employee told me it used to be run by people giving stuff away and it is now more expensive because prices have gone up. To justify charging her entirely too much. Then when I said they ripped her off, they said I could call corporate if I have an issue.

Corporate hung up on me (disconnected the line before I could even talk to a person after waiting 15 minutes). Tells you everything you need to know about this business."

"I've been going here since 2003. They are considerate about your time and are really fair. I've always had a great experience no matter what was being done. It's the first place I call."

"I had an issue with a service performed by Monro. I reached out via their "contact us" form, and was left with a message at the end saying someone would be in touch soon. A week later, nothing. I reached out again via facebook. Their rep there took their time getting back and said they do not reply at all to emailed complaints. (This is the direct opposite of what their website says.)
They told me to call some 800 number, but my schedule makes it very difficult to reach them during their business hours. I asked for a reply via a chat or email and they've just ignored it.
Some of the worst "aftercare" ever. Should you get a service performed by Monro, hope it's done right...if not, their customer service is some of the worst ever.
"