"I had been satisfied with Monro until they charged an additional $18.99 for a tire from their quoted price. I will make tire purchases elsewhere in the future."

"Technicians did a good repair job. Replaced front leaf spring brackets and torsion bars (not a typical repair), but price seemed high, although I did get a 10% discount on the first $1000 after asking."

"Great shop great customer service reasonable prices and the work is done professionally and on time."

"The car was worked on at the scheduled time. Before and after the mechanical work I was apprised of what needed to be done and what had been done."

"The services are high priced and no follow thru with promises"

"They were timely and did a great job."

"They did a great job on my car. Very sufficient and fast with their workers. They kept me updated on my car and let me know exactly what was wrong. They knew what they were doing the minute I walked in their. Very friendly and anything else I need done, I will definitely be going back to get fast and sufficient service from them! "

"This place gave me a great detail and step by step about what they were doing to my car!"

"Monro Mufflers did the things that I needed to get done. . . Unfortunately they did not notice a huge oil leak while i was getting an oil change. I got the oil leak fixed later at a different shop when my engine light went on."

"The Monro in Fitchburg MA caused damage to my engine by improperly changing the oil filter in a routine oil change five or so months ago. They left the o-ring gasket in the filter chamber, this caused a blockage in the flow of oil damaging the lifters by oil starvation. When I brought the car back I was told to take it someplace else, and have been told the claim is "out of their hands". Naturally I have heard nothing from Monro on this, and I will now escalate the issue."

"Great service, I will go back again!"

"Customer service is outstanding especially if I ask questions about which I know nothing about."

"Awesome service every time, great turnaround on my vehicle's completeness. Customer service has gotten much better over the years. communication is key and they definitely communicate with you on a level that you can understand."

"Had a very bad experience at their store. Would not shop at their website. "

"Monro's hours are very flexible for workers. They are open on weekends and until evening during the week. This made it much easier for me to get my car fixed. They sounded very pleasant on the phone and offered me every special they had. I asked when I could bring it in and they let me know I could bring it immediately. This shocked me because most places you have to make an appointment first. They did put defective parts on my car the first time, but I took it back and they replaced them for me. Overall, the experience was good. I got my car fixed fast and with special deals."