"My car's oil was changed in a reasonable amount of time. The cost was excellent. The guys were knowledgable and friendly. "
"Very knowledgeable, fast workers. "
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I have been a customer of Monroe Muffler for about 6 years. They just lost my business!!
I went in for an oil change and NYS Inspection last week. I was told that my car needed tierod ends in order to pass inspection and given a price to fix it. I declined and went back to the dealer where I bought the car to have it fixed under warranty. After looking at the tierods they said there was NOTHING WRONG with them!! They even had 2 technicians examine them to be sure. I had it inspected yesterday and it passed with flying colors!!!!
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"Friendly, punctual and delivered as promised."
"I paid $400+ to have the car repaired because it kept stalling and shutting off while driving. Once I received the car back it continued to stall and shut off. So I took the car back to the shop and they told me to fix the job it will cost $1,800 but I just paid 400+ for what? I was told that the issue were these two particular types of censors and then when I returned I was told it was the catalytic converter."
"$600 for rear brakes, 6 hours to complete the work and they could not bleed the system after the work was done. Was told I needed a new master cylinder. Had the car towed to my own mechanic who bled the brakes and I was on my way. Only reason I brought it to Monroe in the first place was because it was Sunday. I'll never make that mistake again."
"Had my pickup towed to Monro late on a Sunday night and the repair was done the very next day, so I could pick it up right after I got off work. The mana, Bill and the head mechanic, Dean were very knowledgeable, friendly and professional and kept me up-to-speed during the repair process. Couldn't have asked for more from a mechanic shop!"
"Amazing team of Ahmed and Danny working to make my experience fair and fulfilling. I am now a regular and will come back again!"
"Took almost an hour to just change my oil. They didn't ask about the key for the lock on my lug nuts to rotate my tires so the included tire rotation was not done. I had a coupon for a $19.99 oil change and i was charged over $40.00. There was no free WiFi as advertised. I will never return to this store for any car service and will tell people to not go there, unless they want to.be overcharged and have the job done half assed. "
"Found that this location was a Tirerack installer. Ordered tires shipped directly to Monro. Very easy to schedule appointment direct with Monro. Car was taken in at appointment time. And done in a reasonable amount of time. Was given a full run down of how things went."
"The first page was weird to start the survey. I would expect the summary to be at the end of the survey not the first thing."
"Convenient location. They were able to do the requested work when I brought my car in without an appointment. However, they were not able to get it done within the estimated time. Had to take it back to have a shield properly reinstalled."
"They have great oil change deals and get the job done fast"
"They fixed something another business could not "
"Very affordable, great time management. "