"I visited this place twice. First time was good, got a fuel cleaning and wheel alignment. Second time went for an oil change with competitors coupon. They all the sudden found something in my tire and charged me 30$ to patch it (basically recouping the loss from the coupon). No offer to put on the spare, even after I told them my tires are covered by my cars warranty. But I guess saving customers money isn't in their best interests."
"Overall I had a great experience with Monro fixing my exhaust system. They were very helpful and willing to work with us. I felt respected and comfortable leaving my car with them. I recommend!"
"There's an amazing guy who works there who is always so helpful! I don't feel like they try to sell me things I don't need or services I don't need. They're the best! "
"Stopped in for a free brake inspection, store manager walked me into the shop to show me what was causing the screeching. The front brakes were rusty and in need of cleaning and lubrication. He gave me an estimate on the time and cost of the service. Both reasonable despite the fact that I'm always in a hurry. I mentioned this and wanted to schedule the service for tomorrow, the store manager said he understood give him a moment and he'd do his best to make it happen quicker. The store manager joined the mechanic In the shop and both are right now working on my vehicles brakes. That my friends is customer service. While working on the brakes the mechanic noticed my fog lights were unplugged and the stabilizer bar was not properly reinstalled after I had some front end repair done. Stand up guys these two. I will be back for future work."
"Great service. Dave and his team always go above and beyond."
"Very friendly and knowledgeable phone and front desk help and quality product and service mechanics."
"I had a shake in my car. I called Monroe to schedule an appointment because I would have 2 kids with me. I got in as soon as I wanted, they overlooked the vehicle to verify all I needed was balancing the tires. It's awesome to have the peace of mind knowing certified mechanics looked over the car to be sure there wasn't another, more serious issue. Very pleased with the service. Will be back!"
"Always prompt and professional service with competitive prices. A+"
"As a single woman it is important to be able to take your car to someone you trust. Monroe Muffler in Wilmington, Ohio always treated me as an important customer and only recommended work on my car when it was needed. They were polite and helpful with prompt and reliable service. "
"Robert and the team took very good care of us! We were very satisfied with the service and price!"
"Great customer service! None of the less satisfied with Monroe parts"
"My car battery died on my way to work. I had it jumped and drove it to Monro Muffler. They looked my car over and replaced the battery. It was finished by the time that I was out of work. "
"Fast, courteous, and informative."
"Accurate estimate. Work completed promptly with an explanation of why one of the items on the estimate would not be needed for a few more months."
"Extremely helpful. Guided me through to the next oil change experience. Much appreciated."