"My steering column was vibrating when driving at a higher speed. I took my car to Monro Muffler where it was test driven. The service Manager informed me that I required new tires and a front end alignment. He recommended the Kelly Edge Tire. The promotion sounded great which was buy three tires and receive the fourth one free. Very well in my budget. I am very pleased with my tires and appreciate the great service provided by the Monro Muffler/Brake team."
"I was the last customer of the day, I had an appointment for 4:30PM and the area manager who was working the day before booked 3 other customers at the same time for the same day and time of my appointment, I ended up waiting 1 hr and 30 mins for my car to be finished. I went in for an oil change and the extra goodies that come along with the coupon, free tire rotation, tire pressure check, brake inspection, and battery check. There was an angry customer there that day and the mechanic working while understaffed was very respectful towards the customer no matter how angry and rude the customer was being to him. When my car was finally brought in the mechanic was working by himself and he went the extra mile for me. He not only did everything the coupon had on it, he checked my engine light, explained to me the issues I have with my car, noticed my battery did not have a battery holder and told me if I go buy the part he would be more than happy to install it and I was also having trouble with my hood where it would not close properly and he showed me a little trick to fix the latch so I would not have to go and bring it in to get my latch fixed on my hood and saved me money. He was awesome, efficient and provided amazing customer service even though I was the last customer and he had to stay a little later than usual just to help me with my car."
"Tony was extremely helpful! The clear explanation made the hole experience non intimidating. Felt safe leaving with my much needed brakes. Was able to take a test drive before leaving for home"
"I've had great customer service every time that I've been here. "
"This guy john is awesome !!"
"as always good care, timely service, thorough explanations/review"
"Seller fought to get the right price and complete the job (new tires) on same day. I have a busy schedule and this helped me tremendously."
"This is a great place to bring my car to!"
"Always great. Friendly, professional. "
"These guys rock!! Friendly, courteous and on top of everything. If you need your car repaired or serviced this is the place to go!"
"Excellent. Everything was done."
"They are friendly and quick at getting to the vehicles and doing what needs to be done. The manager also explained about their rewards card that saves you $10 or more on every oil change or service."
"New exhaust! Excellent installation, customer service, and overall experience. "
"Monro is definitely not trying to rip you off like some other shops out there. Process was easy, smooth and they made sure it's clear in regards to pricing and timeline, both being reasonable. "
"They got my car finished up quickly and made sure I was paying the best price possible! I'll definitely be recommending them to my friends! "