"Even though I had to return to get something fixed, the guys were really nice and it was a positive experience. Keep it up!"
"I made an appointment and they actually took me on time, and they did what they do, and I was out of there in twenty minutes. And the best part: I had a coupon. I couldn't be happier."
"If you want honesty and good service visit Monroe on North Broadway in East Providence, RI.
I made an appointment at Monro for a synthetic oil change last Monday. I arrived early they got me right in and out. This is my second oil change with them and it's the only place I will go in the future. I first became acquainted with Monroe in E.P. When I was on the highway with my car and became concerned I thought something was wrong with my tire I pulled in a panic they checked it out and figured out the problem was very minor. They were so nice and put my mind at ease I decided at that moment I would defiantly go back and I'm glad I did. No pressure to make any unnecessary repairs...Now that's Customer Service...!!!
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"I love the fact the they offer great discount, promotions and coupons. The speed of their service is unmatched. Staff were all prompt, knowledgable and courteous. I'll return again for sure"
"Great place and there are there to help you. They got my flat back to its original shape which was a place thank you guys. I would be lost without you guys that fateful Thurday"
"On the advice of a mechanic friend, I took my car twice for oil changes at Monro. The service was thorough and fast, and at a very good price. The manager and the mechanic answered all of my questions and did a good job. Usually I have had to pay extra for tire rotation but in this shop the oil change includes a tire rotation. The price is lower than most other mechanic shops in the region. I am very satisfied and will bring my car back there for oil changes and my inspection. As a woman I have had problems getting satisfactory service where I live. The men who work in the Saugerties NY shop are very polite and treated me with respect. "
"I was overcharged by more than $100 for a part that costs $137.76. The manager took advantage of the fact that I was in a hurry and charged me $350 to replace a wiper transmission that the dealership would have repaired for $227.76. I called their customer service number and I was told I had to get a quote from a competitor to get a price match. I should not have to do the leg work when their service center was the one that wronged me. However, I did follow her instructions and expect to receive a refund as I requested. I will never go to Monro again after this experience. "
"Don't go to the Post Road in Warwick, RI location. The workers don't know what they are doing and find shortcuts not to do the work. "
"Had our car serviced at Monro today at 557 W Main St. in Norwich, CT. Keith is an absolute blast to deal with. Keith has a personality like the guy on the TV Show "Pawn Brokers" If Keith doesn't make you want to stop and visit, the prices will catch your eye. $19.99 for an oil change ?? what a bargain. I didn't catch the name of the other employee that brought our car out of the service bay, but he is also very friendly and a pleasure to do business with. So hard to find these days such great customer service. Every customer in the place left with a smile. Thanks guys
Jennifer McKay"
"This experience with Monro in Norwich, NY has been fulfilling. Our 2003 Truck had a few problems, but with the professional and courteous staff, they went over and beyond to help get our truck get back on the road. A part was found out of area and the wonderful Manager went to pick up the part and stayed after hours to put that part in, along with his assistant. We have our truck back 2 days earlier than expected and the price was for the work that was done was on target. Thank You!"
"I have always been treated fairly and because of that I keep coming back. Great staff."
"Ever nice people but WELL I NEEDED TIRES SAID THEY DON'T SELL MY SIZE TYPE FOR A 2002 CHEVY Malibu .could not fix my windshield wiper fluid does not come out (don't carry the parts) never look at my turn signals dont work. Did change my oil and new low head light."
"My exhaust pipe rusted out right at the joint of my catalytic converter and I was concerned there would not be enough good metal to weld a replacement pipe to. If a replacement pipe couldn't be welded on I'd have to replace a perfectly good catalytic converter. The technicians at the store in New Milford, CT provided me with a reasonable estimate. Upon completion they were able to skillfully weld a replacement pipe directly to the body of the catalytic converter and the price I paid was under their initial estimate. Overall I was very satisfied and will likely go back."
"They over charged me, and I feel they took complete advantage of me and ripped me off!"
"They always finish the job on time, at or below estimate. "