"Most of the time I am very satisfied with their service just not this last time when I went for an alignment"
"Had a great experience with Monro! Super helpful and polite. "
"Very professional low priced auto repair. Very friendly and helpful techs. Work done well and in very little time."
"They were great people at the location I visited. They explained everything being done and were extremely pleasant, quick, and nice to be around. Will return in the future."
"excellent experience on my date of service. desk clerk/manager Manuel ribeiro very personable, pleasant and wonderful customer service with myself and even noted with other customers in the shop waiting area. mechanic was knowledgeable and came out to explain what was wrong with car and what i needed. upon time to leave, manuel explained all of my charges, what was done to my auto, what i may need in the future. overall i had a very pleasant experience and was impressed with the minimal wait time and time taken to complete work on my auto. i shall return to this shop if needed or reccommend to others in the near future . impressed and pleased. thank you all!"
"great job and on time, good job done by the staff and management"
"Great customer servie and the work was done right the first time at a reasonable cost."
"The Bryan Ohio store does a great job of keeping my cars running well and safe to drive. I highly recommend store manager Matt and his team to anyone in the area."
"I am very happy with Monro, I just has a oil change and ask for them to please just a hole for me that send the windshield cleaner to the window. And he ask me about what oil change pay I want to pay for he ask me is it the $19.99 I said yes and he said I though so. any way after I get in my car I forget to ask him about the thing I ask to check so I know how much it will cost. I check and the problem was fix and he even put cleaner water in it. He is very nice the manage. His name is Mr. Tolland he sure get a raise."
"I am very happy with the work done and the cost was very reasonable"
"The office manager and technician who worked on my car were extremely helpful in explaining what services they were going to provide, how much it would cost, and how long it would take. They treated me with the upmost respect and I felt like a valued customer. After getting my oil changed, I had to return to Monro the same day for another car issue and they fixed it within 5 minutes free of charge. I will definitely return to Monro and recommend all my family and friends go there too!"
"It was a good experience for a new person like me and I did not feel being ripped off.
Every thing was explained to me.
thank you"
"The mechanic explained everything clearly and with honesty and integrity. Every question I had was asked, and he was always willing to show me what needed repairing and why."
"The service was prompt and delivered on time. There was no sales pressure for additional work. The interaction with the person taking my order was pleasant and informative. The cost was within the anticipated range."
"They are fair in many ways and should be consulted for repair estimates. Their work quality is very good, they often price match discounts... BUT, they grossly overcharge for parts by insisting on MSRP with a tiny discount. EX: They priced a caliper at $122 + labor when I found it online for $40 and locally at $43 retail, with life warranty. A short brake hose was MSRP $90. They 'discounted' it to $80. I found it online for < $6. When I did mech work years ago, I bought these hoses for $4 and charged $6. MSRP was alwaya a laughable sky high price that we showed to clients but never dared charge that. $122 and $80 are price gouging and not fair to clients."