"First time order from them. Good response when verifying my credit card. So far so good. Puchased
3 x BP-511-H for Canon."
"They completely ignored my order and it waited there almost a month with no explanation, before they finnaly replied to the second of my messages, requesting me to send them a copy of my credit card (which is against the rules of credit card use) to prevent fraud. And this was my second order, so obvioulsy I was not about to fraud them... Ridicolous!"
"I bough a 200$ portable drive from Italy, las December; I was asked a few more infors and the purchase was quick and simple, the device was delivered fastly and well packaged. Recently the unit's disk failed to work; after a concice but precise exchange of e-mails for the analysis af the failure I've been asked to return the device for the substitution of the disk; tey replaced the entire unit with a brand-new one and promptly returned It. I am VERY, VERY, VERY satisfied, for the quality of the service in both purchase and assistance phases, for their professionality and - believe me, last but not least - for the 'human touch' I felt in all our communication; I really felt helped, assisted, not 'left over', with courtesy and attention. Five stars for this shop, to me."
"Bumpy ride...
Order placed on the 29th of march (1 Hitachi 2GB microdrive, 2 Canon Li-Ion batteries, 1 Media vault case, 1 compact flash card reader). No news untill 4 or 5 days later. One of the item was B/O (Canon Li-ion batteries) and someone proposed a similar replacement. Impossible to reach them on the phone ***-***-****). Just no answer (tried many times 4 different days).
Received a shipping confirmation on the 8th of april. Received another message on the 12th telling me that another item (Media vault)was missing but that the order would be still be shipped?? No reply to any of my messages.
Only comment: the service level is definetely up to spec with what is said on the 'Contact Us' page:
In our efforts to provide you with the highest level of support, we have a full staff of support agents on call to assist you.
Just couldn't reach anybody over the phone, and nobody ever replied to my 4 emails!"
"Great Service. I ordered two compact flash cards that I needed very quickly for an upcoming vacation. I ordered via the website and e-mail. Everything was processed and shipped the same day (order placed befor noon). The products are high end quality and service was very friendly. The prices were significanlty less than what I saw in the stores, and being on a budget for a trip but wanted the best quality, mydigitaldiscount.com met both requirements."
"I had only the order number: 2106-3154.
Fast international delivery (shipped on 7th Apr. after credit card check,
received in Italy on 9th Apr.)."
"I purchased a CF card from mydigitaldiscount last year. It suddenly stopped working properly, hanging up my devices. I called mydigitaldiscount and found them polite and responsive. They quickly exchanged my defective product for a new one. I am impressed with their "after the sale" customer service!"
"Mydigitaldiscount is great! I've ordered from them 3 times. Their prices are outstanding and service superb.
I've had only one small problem with them. My first order I ordered a tripper and a camera battery. The oem battery was simply put in the fedex box and fell out before I even noticed it, the dog got it before it hit the ground. I never saw the thing!
I emailed Matt Dawson thinking it was never sent and he responded within 15 minutes!!! Anyway they were investigating the problem during which the battery appeared!
I highly recommend these guys! I just wish they'd pack some items a touch better."
"Great service-courteous,knowledgable. Price could not be beat. Fast shipping."
"Excellent communication, great price, fast shipment."
"The seller was very proffessional. Seller respond quickly to questions and order was processed, shipped, and received immediately. I would recomend this seller to everybody, seller is exceptional to due business with."
"First time with Mydigitaldiscount. They were very knowlegeable about the product's history since it was new on the market. Purchased the Apacer CT200 cd burner for digital camera CF cards. Worked very well on our trip in March. Recorded 800 digital images. Pricing was very good, was delivered as promised in sealed box. Product worked out of the box. Would do business with them again in the future. "
"Excellent transaction! MyDigitalDiscount has excellent prices and excellent customer service!"
"Fast response and same day shipping. Best price I found from a legitimate seller of Lexar cards!"
"Bought Hitachi 2GB microdrive for my Sony DSC-F828 camera. Chose this site based on the good review. Got very good service as well. I would buy from this store again. This store is based in New York. "