"I had an issue with getting a digital code working on my latest order, and I ended up contacting NCIX to help me out with it. Giang worked to figure out the problem quickly, identified next steps to take, kept me in the loop the whole time, and solved my problem. He then called me back to make sure everything worked. Finally, he did this at the end of the day on a Friday!

Giang left me with an excellent impression of NCIX."

"Giang Helped me and he was very nice , he changed my power supply for an other one since the other one was out of stock. Very friendly and i liked my service."

"Giang was very helpful in getting some resolution to a backorder problem, thank you!"

"Had an issue involving an in stock item I ordered going on back order, had Giang from NCIX help me out with a quick card swap in order to get my computer running asap, love the response time, never had a company respond to me that quickly before! Thanks again Giang and NCIX."

"Ordered a new video card that just came out on the market and it was shipped in time to make it the next day. Followed up to see and experienced fantastic customer service from Giang. Very helpful and respectful."

"It's always a pleasure dealing with NCIX support. They're very friendly and courteous whenever I call. They do their best to help resolve my issues so I get my orders as quickly as possible.

Your customer service is a large reason why I've used NCIX for all my computer parts needs for many years now. My orders are also always shipped in a timely fashion and arrive intact and well packaged.

Thanks a lot!"

"I goofed and ordered the wrong part.

I Called hoping.

You made it right"

"GIang Tran and the team at ncix always been helpful and help me solve any issues or anything i need theyre always on my team to help me enjoy ncix as a company keeps me coming back for more and more. love ncix best canadian company

"

"I purchased an SSD last month and got in contact with Giang from NCIX to get updates on the shipping status, and let me tell you that he was of great support! He was very friendly, respectful and especially fast with his replies. I'm very pleased with this website and will most definitely buy from them again. Buy with confidence."

"There was an issue with a stock level of a Video card and InPost that only ships in Ontario. Giang fixed it quickly, finding the problem and get a card out to me ASAP from BC (not through Inpost).
Giang made sure I was satisfied and I felt he went out of his way making sure I get the new Video Card ASAP!

Thanks"

"NCIX.com gives an excellent service. I’ve been served by Giang and I have only good words for his reaction time and help. My expectations were met completely. There are some minor flaws on the website, but overall, I think NCIX is the best online computer shop in Canada. I recommend it."

"I've been a customer for over a decade and the quality of their service, as well as their price match policy has declined significantly lately.

I ordered an SSD and price matched with a well known Canadian online retailer, for a price that they've sold for less on many occasions, but they declined it with a counter offer. I accepted the offer telling them that I wasn't too pleased about it, and they told me that it was a mistake and that it was actually accepted. I check my order status and see that it still says that it was declined, and they write back saying that it was in fact declined. So I tell them to please just process and ship the order... I don't want any further delays.

Just a day after, they sell the EXACT same SSD for $0.05 cheaper than the declined pricematch. I tell them this and they don't do anything about it.

It's not the fact that they declined my PM that frustrates me the most, it's everything else that happened, and the fact that they won't just go ahead and match the price out of courtesy, considered what happened.

NCIX used to be a great place to shop because they pricematched and had above average customer service. But the fact that they decline pretty much every pricematch now and their customer service has gone downhill, there are better options out there.

After several back and forth e-mails, they actually called me to get the issue resolved, so kudos to them for doing this.

Their price match policy is still not nearly as good as it used to be. I will still shop there, but not as often as usual."

"i would like to thank Dan Gracias for his amazing support for my call to NCIX, he took all his time to understand what i need and help me so much to process my order, this is the support that i'm was waiting for. great customer service, great communication and all my issue are resolved .

Thanks again "

"A coworker of my husband's referred NCIX.com for our next computer parts shopping spree. I was pleasantly suprised with the prices, price-matching option and the e-billing option (no credit card overload necessary, whoop whop!! :D )

Handling the bill was easy, the shipping and handling of our order was HYPER (more than super, really!) fast!

When I noticed a part was missing from my order,I quickly gave NCIX a call, and their friendly customer service rep Giang Tran confirmed it would be shipped along with the rest of the backordered cases. ( I also got compliments on my quality choices for my PC build, tee-hee! :D)

Will definitely refer NCIX to others in need of parts for their PC."

"I was told by many friends and coworkers that NCIX was the way to go in ordering my next PC, but I'd never done so before and so I did it cautiously. Through prodding. I was welcomed with price matching and good service to help me setop my next experience. Upon completing and paying my order, I was suggested a part change (I instigated the suggestion, not them) to better my build and reduce shipping time. So I did, incurring additional fees (which I accepted). There was a really great sense of worry and dread that awaited me as following that help I was not successfully advised of why my order would only ship much later than the informed date and many of my messages either typed or vocal were left either unheard or unresponded. To be clear; my order shipped much later when I was ready to pull it out and contest the charges as I canceled it. That is something that makes me think about future interactions.
However. Customer Service (especially Mr. Giang Tran; give him a pat on the back for me, will you?) caught one of my last calls and took note of the situation and many measures for me to feel secure and to understand what was happening and inform me the best he can about things. He even followed up with me on numerous occasions about the unfolding situation and even though he left messages to colleagues at NCIX PC Division which did not get back to me, he took time to pour effort into the cause and help me the best that he could both professionally and simply in his best personal capacity. That was duly noted and I am greatly thankful for that. Someone give this man a cookie - and if he likes that cookie, give him a whole bag of them.

Thanks Giang! :)
You guys will hear from me again, and it's greatly thanks to your hard work. Keep it up, dude!"