"Ordered a couple of things right after black Friday. Found one of items had a cheaper price somewhere else so I requested a price match. Price match got approved and everything went in order!
Shipping took a while so I called customer service to check up and the guy Giang was super friendly and responsive. Definitely made me feel valued as a customer. First time buying but definitely not gonna be the late time! "

"While I was asked by NCIX to write this review, I more or less asked where I could leave them a review because I had no idea a site like this existed.

Darrel, a tech/customer support team member at NCIX, helped me out by putting together an RMA request that was just barely outdated for a laptop I had purchased. Needless to say, this is why I stick to the same company."

"I got a BO parts on my order and make me a good price on another item to have my computer faster. Thanks Giang Tran
"

"Hello,

Just wanted to extend my appreciation and thanks for a nice customer service rep, Giang, who I spoke with today over the phone. He was very helpful in clarifying my current order status.

Please forward this over to his manager.

Best regards,

Minh Anh"

"Giang Tran helped me with my order inquiries. Not only did he answer all the questions I had about when my products would be shipped, we even talked casually about our hobbies and Giang even sent me a couple of links on how to build my new system! Really built a strong rapport with me, had a great time talking to him. Give this man a raise!!"

"I realy apreciate the call with Giang.
He add all my anwser and even send me some missing information.
Thank you again for your good service and attitude. "

"Boxing day seems to have once again caught the fine folks at NCIX with their pants down, placing them once again in a place where they cannot cope with the deluge of deal shoppers seeking the best prices on the latest gear. Like many I found myself with nothing more than a stalled "Order processing" update to keep me in check.

I reached out to phone support and had the pleasure of speaking with Giang Tran. This fine representative conducted himself very professionally, took ownership of my issue and saw it through to completion. Thank you Giang!

Great work!

I am genuinely impressed with the caliber of support from the team at NCIX, albeit at the same time somewhat confounded at the lack of planning at corporate level. The success of their promotions over the holidays, including "Black Friday" sales, "Boxing day" sales etc. should have spawned some sort of a pro-active communication strategy to their customers.

In this day and age of readily available instant communication channels, that we as consumers are seemingly tied to (read: email, cell phone numbers et al) a campaign of strategic touch point communications should be queued and ready to go to provide visible queues that provide some sort of indicator of backlogs, and we will get you your request soon messaging.

I can only imagine the world of hurt that your front line staff have to deal with as a result of the absence of any form of active mitigation type communication to us, your customers.

I am not, in any way,dissuaded from future purchases, simply offering a "handling" suggestion for future sales successes that, unless altered, will inevitably continue to plague the customer experience and burden your front-line staff to deal with anxious holiday shoppers needlessly.

A series of life-cycle oriented communications in a back-log environment may go along way to improving customer experience, avoiding dissatisfaction and improving the world your front-line team has to operate in/under.

Here is hoping everyone has a great holiday season!"

"Amazing customer service! Thanks Giang for all of your help with my order... this was my first time shopping with NCIX but definitely not the last!!"

"My card was not shipped due to a back order but the technical support specialist Darrel made sure that I was going to get it soon ! incredible service, I just wish that they had a chat system instead of tickets like this hehe. "

"Don't have much to say except for the fact that Brad was super helpful, straight to the point, and didn't make me wait long to process my request."

"Very Helpful and correct my order."

"I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked me through steps to fix paypal issues, and I emailed him back the transaction ID. 4 days later no update so I contact to see where my order was. I was told that the payment didn't work and I needed to submit it again. I checked my bank statement and paypal statement and found out that the payment had been already been made, was asked for paypal transaction id again and gave it once more. No update. Called a few days later and was told they didnt know where my payment was, but because it was taking so long they would arrange for my order to be picked up so I wouldn't have to wait an extra week for shipping. Finally got the confirmation that payment went through and immediately received word that they cancelled my order. Turns out that despite offering me in store pick up, another brilliant employee cancelled my order because they don't allow paypal for pick up orders. Now after 2 weeks of calling/emailing 5 times a day (and the on hold music for NCIX is "The Colour of the Wind" on repeat, for 30 minutes each time I call), I'm told that the laptop I bought is now sold out. They kindly offered me to start the whole paypal order process over for an inferior laptop for more money, which I declined. I have been told that I cant be transferred to a manager, which is also lovely, so my complaints will all be online. Avoid this company."

"On December 1st my wife spoke with Giang Tran about our order 9704999 which was placed and paid for on November 25th. Our fourteen year old grandson has been saving for several years to purchase the computer componets and of course is anxiously awaiting delivery of the order we placed on his behalf. Although almost a week had passed we did not hear anything from NCIX other than a paid invoice with no tracking number, no nothing. Giang assured me that NCIX is in receipt of our order and that he would try and see what he could do to get the order shipped. Giang even followed up our conversation with a quick email which was totally unexpected! Our grandson was on cloud 9 as his order was about to be shipped......hooray!!!!!!

However, you can imagine our grandson's extreme disappointment today (Dec 2) when he learned that the computer case he ordered is out of stock. Daniel Gracias called and spoke with Richard this morning around 10/10:30 and promised to email Richard within the hour the various selections for replacement. I explained to Daniel that was an awesome thing to do as we would forward email to our grandson who is in classes right now (grade 9) so that he could place order TODAY on his lunchhour for replacement of the out of stock computer case. It is now three hours past the time of call and still nothing. So our 5 star rating for Giang has gone to 0 star for Daniel."

"My order was in processing status for an unusual amount of time so I decided to call. Giang Tran was the agent who took my call and he was very professional, prompt and solved my issue with no hassle at all! Service like this is why I always choose NCIX"

"all good, low prices, but i will regret the 259.99 i5-6600k for the rest of... a little while for sure.

it was in my cart, i was happy, swimming in joy, then i pressed the checkout button and a message appeared saying it was out of stock. and then my worlds crumbled around me. nuff said.

also i missed the asus z170-a for 179,99. regrets regrets ohhhhh regrets.

giang and navid were awesome on chat support too."