"New PC was dead on arrival. First two agents were frustratingly unhelpful. One was rude and condescending. Third time was the charm, as I finally got a decent, respectful and polite customer service agent who was able to provide at least some resolution to my problem. "

"Chanterra W. was excellent. Took the time to listen and work to accommodate me and my technical problems. I so appreciate his understanding and direct approach to this effort. I have been a longtime customer of Newegg and plan to be so going forward."

"Quick and efficient. Jaqueline was very helpful
"

"The agent was quickly able to resolve my problem in it's entirety. I accidentally selected an option to replace the product when I should have selected refund. "

"This was the most pleasant experience I have ever had in purchasing hardware for our clients. Keep up the good work and I look forward to order again in the next few days.

"

"Well designed website, and easy to use. Customer service was exceptional, and they assisted me in making the decision to choose the proper components, and process the order efficiently. Mita H. and Chonriee were very professional and helpful.

Thank you and keep up the good work. "

"While I don’t order a lot from Newegg, every time I do it’s always a smooth experience. No issues with payment or shipping times. One thing I really love is the detail in their listings. Call me a nerd but I find it useful. "

"I was becoming increasingly frustrated with the Newegg Business and the Newegg retail sites as some gear is on one site and not the other and the pricing is different on both sites. Thankfully, Elise Verduzco was able to help me out. She was wonderful and most helpful!

Thank You Elise!

Best Regards,

Dennis Glokler
TSCVoIP LLC
"

"I needed to return a monitor that came with a manufacturing defect but I took too long to ship it back after initiating the return. I spoke with Vince D. this evening who was able to re-issue a shipping label for me. It took maybe 15 minutes, with Vince checking in with me periodically, to resolve my request. I was very pleasantly surprised by how easy, helpful and quick this whole process was. "

"Newegg has great selection and great products. Today I contacted their customer support and got more than I was hoping for. Not only did I get the answers I needed about my new PC, I got a customer support representative who was knowledgeable, professional, personable. I can't think of any other company who has delivered so well. I have ordered from Newegg thru the years, but now I want to order more from Newegg knowing there are employees who can address my concerns. "

"Jacqueline Is extremely helpful in helping me set up the return orders. I really appreciate her help and kindness."

"A true measure of someone (or an organization) is made evident when something goes wrong. I ordered the wrong RAM and didn’t realize until building my new PC and I got erroneous POST beeps. Newegg mechanical support figured out the problem, emailed me a return shipping label , and a link to the correct RAM. I couldn’t be more impressed with Josh at Newegg!"

"Great customer support. Very happy with my pc purchase and help from the company with shipping and setting up the system. "

"Guy named Joshua helped me with my pc which had trouble running and connecting to my monitor. Was gonna return it but he helped me get it running. God bless you joshua."

"I have had some great experiences with this companies customer services recently but Josh T is hands down the best representative that I have worked with. Incredibly knowledgeable, friendly, and helpful. Josh was able to resolve multiple issues of mine with ease and instilled my faith to shop with this company forever more. He helped me out so much with my current build that if we ever are lucky enough to get matched online and we lose, I have no one to blame but myself because this man ensured my components were the best that I was looking for. But we will not lose because Josh will carry- sl"