"Bought a workstation that was never delivered and lost in transit. Friendly and sympathetic Newegg rep Sandy sent out new workstation with paid expedited shipping and promotional discount, and clear communication for each step of the process. Thanks for fixing this situation for me Sandy!

-Matt J"

"Knowing nothing about computers, I called customer service and spoke to Josh, who patiently explained the inner workings of a laptop, which components do what, and suggested a superior laptop based on my consumer needs (Gaming + video editing) for the same price I was going to spend on a lesser model.

I learned more in a 10-minute call with Josh than in 2 hours of Googling on my own.

10/10 customer service."

"This dude Josh made my day. I was having the worst day because my of would not work. I call this dude and he fix’s it, also sent me a link to make sure my graphics card was at top performances at all time. What a GOAT!!!!"

"Simply put, my rep (Ms. D. Rodriguez)
gets a perfect score. She was smart, honest, efficient...and her assistance was extremely helpful t9 me."

"Josh was extremely helpful. Excellent technical knowledge and customer service. He took the time needed to solve my problem, set up the return process and advised on a replacement part. "

"I recently bought two computers from Newegg an HP for my wife and an MSI for myself both laptops. Both are awesome computers. Hers is a little bigger 17 inch and 15.5 anyways I contacted Newegg to possibly return mine because I found one I liked better and it’s probably better for what I using it for. They’re clearly isn’t anything wrong with the computer I just wanted to return it and get a different one little bigger little more features but I was past my 30 day. Bye 20 days but it never hurts to ask. Since I cannot return it, they gave me $140 Newegg cash or refund to my CC. SERVICE A+A+A++"

"I got great prices on a new Ryzen 5 cpu and DDR5 ram kit from Newegg in the first place, but then two days later they advertised a free 512GB SSD gift with the same low price for the processor. I called customer service to ask if I could possibly receive one of the SSD gifts too, even though my order had already shipped. I had the pleasure of speaking with Jacqueline A., who was absolutely lovely, and who graciously fulfilled that request for me, sending me a free SSD to match the current deal. This is really top notch customer service that will make me a regular Newegg customer!"

" I mistakenly purchased 2 kits of 2x16Gb RAM when needing 1 kit of 2x32Gb RAM - unfortunately, as I purchased the kit in a combo, attempting to put in a refund request deducted the entire combo's discount from the refund amount. Jacqueline was very helpful in solving the issue and insuring I was able to request a refund for the same price as what was paid for the refunded item initially. "

"I have not encountered any problems with Newegg so far. Products are delivered on time. Price is right. Product quality is good."

"I bought a video card and just missed a promotion deal a couple days later that was bundled with it. Customer service was able to quickly deal with my issue and give me the promotion offer. Definitely buying from Newegg going forward for any computer parts."

"They were able to address the issue quickly, thank you!"

"Excellent representative. Very knowledgeable and helpful!"

"fast shipping. brand new sealed item. all as described. thanks"

"I have trouble with a purchase and the customer support is very helpful and fix the problem right away. Great experience with Newegg"

"I recently chatted with a young lady named Bri E via chat support. I had been trying to find my invoice online but was being foiled by the evil website (or Chrome, either could be responsible, let's be honest) and ended up going to Chat Support. I connected with Bri and within mere moments, she had found the invoice I needed and emailed me the pdf of the file. She was amazing and her team lead should give her a raise, or at least buy her lunch! :D"