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Featured Review


Verified
1/5

2016-09-21

worst shipping and customer service i've experienced

"Ordered a gpu from newegg.ca about a week ago.

It wasn't clear until the item shipped where it would be shipped from.

After payment, it took about 3 days to even receive a tracking number, which indicated it would take over a week to get here.

About a week later, a day before estimated delivery, they changed the expected delivery date to add another week.

I contacted support and they just did not care and said they couldn't do anything to help, not even a discount on shipping. Nothing. They didn't even apologies for the inconveniance.

This is unacceptable and i would advise anyone to consider buying locally or from another source.
"

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Verified
5/5

2016-09-21

Dylan's a rock star!

"We just received our video card today, and we didn't get a promo game because we ordered it before the promotion started today. Dylan was able to get us a code, instead of having us return the card and exchange it to get the code. This is a great example of a customer service rep that went above and beyond for us. We didn't think it was possible without returning the card.
Thank you Dylan.
"

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Verified
5/5

2016-09-20

"Fast delivery and product was as described
"


Verified
2/5

2016-09-17

need help? only talk to Toby

"I ordered a msi laptop with express shipping and I needed to get it as soon as possible. NewEgg made a lot of problems about payment, billing info and shipping. ı will never buy one more thing on this website. When I talked to NewEgg costumer representatives, they didnt care about my situation, they were just telling me there is a problem in bank and they cant do anything. (even though it was an error of NewEgg System). Only Toby tried to understand me. he was perfect."

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Verified
5/5

2016-09-15

No complaint

"I like the Nice, custom box from Newegg. The items was Well packed and the shipping was fast"


Verified
5/5

2016-09-14

We liked 'em so much, we ordered more.

"Our first purchase of the newer "LiPo" RC car/truck batteries and corresponding chargers, and they exceeded our expectations. We are ordering another three batteries."


Verified
5/5

2016-09-13

On time, Good service.

"Whole computer parts came together, on time. Good service"


Verified
5/5

2016-09-13

excellent

"Excellent product, service and shipping"


Verified
5/5

2016-09-12

Great products, terrific delivery

"Price on the order was lower than Tigerdirect by 10-15% on average. And shipping times were awesome. I had everything in 2-3 days."


Verified
5/5

2016-09-12

Couldn't ask for more

"Equipment arrived quickly and has performed flawlessly.

My daughter is very happy.
"


Verified
5/5

2016-09-11

awsome experience!

"easy to find different pieces of computer equipment.
good prices and even rebate coupon offering
quick dilevery
what esle can we ask for?
"


Verified
5/5

2016-09-11

Super satisfied

"My order was processed quickly and arrived promptly. Haven't had a poor experience with Newegg yet."


Verified
5/5

2016-09-10

Arrived Early

"Arrived ahead of schedule. It works very well."


Verified
5/5

2016-09-10

Matthew T. is awesome - great first time buy at NewEgg

"Had an issue with placing my first order on the website for a gaming laptop yesterday which turned out to be a very complicated situation since the price shot up the next day... Today, I had a long conversation with Matthew T. who was an EGGcellent agent! He was patient with my questions and requests and he worked hard going back and forth trying to solve the problem. Ultimately he solved my issue to 100% satisfaction!

NewEgg - This was my first purchase and my first time dealing with your customer service, but if all your agents are like Mathew - you are doing a great job! If all your agents are like him, you will also have my loyalty as a customer.
"

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Verified
5/5

2016-09-09

great service

"I ordered a refurbished laptop on line, the battery didn't hold its charge for more than 1 hour. I returned it for a full refund. I am definitely going to shop for a new one."