"I recieved a refurbished laptop with a lot of cosmetic damages on it and it was not something that I expected to see/have. When I called to the newegg customer service to ask for the full refund and explained the case of how that laptop looked like, the representative named Toby Elias was happy to assist me! The guy did an eggselent job by understanding satisfying and providing the best solution to his customer!

Thanks NewEgg

Big Thanks to you Toby!

God Bless!"

"I needed to return a monitor I had purchased...but the shipping/restocking fees were going to cost more than half the price of the monitor. So I called customer service and talked to Brooklyn. She was very understanding of my situation, she created a shipping label for me and even waived the fees so I could get a full refund! Very impressed!"

"The order arrived within 2 days which was super quick.

In terms of customer service, I put down a wrong description online while I was self-processing a return, which caused me extra handling fees. I called customer service and the agent who I spoke to (Toby) was very helpful, clear and patient. He helped me arranged a full refund with handling fee waved, as well as a shipping label which will be emailed me the next day. Even though Newegg does not have physical store in Toronto, the quality of its customer service has make the whole return process frictionless!"

"This was my first experience ordering from 'Newegg'. I was a little confused with some of the information provided on the site regarding delivery.
It is absolutely critical that I receive my purchase before Christmas, as this is what my child REALLY wants.
So I called and spoke with Toby to clarify delivery & confirm the order!
Toby went above and beyond with the service he provided for me! He was such a treat to deal with. He was not only professional but kind and patient as well as knowledgable about the products I ordered!
Thank you Toby & Merry Christmas,
Sara
Sar"

"I had few questions regarding promotion as it was not being included in my purchases and the representative took less than 3 minutes to resolve it . Extremely quick response without dragging you or your time. and shipped the promotion item right away"

"Got excellent customer service from Toby at newegg regarding a huawei smartwatch I bought online. Contacted huaweI after speaking with Toby and they were very rude and tried to shift blame. Called Toby back and he went out of his way to make it right, issuing me a gift card for the cost of purchasing a charger plus shipping. One of the best customer service experiences I've had."

"I understand the Refurbished policy. I would take the item even with some scratches. But it seems someone dropped this item from the 3th floor of a building. The screen is even bent... It was supposed to be a Christmas gift not a piece of junk... It doesn't cost 449.99$(discount applied)... and it was 999$ without discount seriously?... I can get much better refurbished items for the same price...
Now I asked for a refund, they are taking 65$ for restocking the item.. C'mon?
Don't buy refurbished items there, you're going to lose you money..."

"I placed an order with Newegg for a webcam recommended by Skype. It was advertised as in stock and shipped from Canada.
The order was placed and when I received and checked the tracking number it showed as being shipped from Hong Kong....!! It took 6 days to be shown by Hong Kong Post that it had finally been forwarded on to Canada ........., I have no idea how it is coming, where it is and when it will be here...?
I queried Newegg Customer Service 4 days after ordering and have heard nothing back from them, .....I was courteous and thanked them for the requested information. It's obvious to me by their lack of response to my email they had my money and tough luck if it had to come out of country.
I would not have ordered from Newegg had I known that it would have to come from China.
I would recommend look elsewhere for a retailer.

"

"I just got awesome and fast customer service from Toby over the phone. had an issue with my bank holding a payment and he helped me figure out the problem really fast, i sorted things out with the bank immediately calling back getting Toby again and he sorted everything out from there. parts are now on there way to me now!
"

"Next day after I've placed the order, cost of the item was dropped $100. I could not find how can I cancel my order on-line (Amazon-like) and scheduled call back with Newegg support. I was called exactly on the scheduled time, and Matthew T. from the customer support was exceptionally helpful. All my inquiries were well understood and resolved right away. Newegg gained very happy customer!"

"Customer support has been very helpful with getting me personal deals as well as trying to solve my problems with Rma.

Bought a an expensive monitor off them, but it came damaged, which isn't their fault. More so on the quality control of the supplier"

"Very patient, informative, knowledgeable, and the team at newegg makes it a good experience, what more could you want in customer service. Thank you Matt for your great work. Give that man a raise!"

"I just received an amazing customer service from Brooklyn (CSR). She is really thoughtful and patient with my problems and concerns. She solved all of my problems and listed out all the instructions clearly. I would highly recommend people to sign up the membership and purchase computer parts from Newegg.ca. "

"The customer service reps are always extremely informative, helpful and a pleasure to deal with. Shipments are always quickly turned around and prices are usually better than the competition not to mention the vast variety of product to choose from!"

"Very helpful with my refund and provided me with good info about my other questions. Very patient."