ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Featured Review


Verified
5/5

2016-11-15

Newegg Deliver, again!

"I never been disappointed by the quality service and shipping Newegg offers. It's alway easy to order online and the shipping is quick!"


Verified
5/5

2016-11-10

Awesome service!

"McAllister did a great job! Give the Man a raise!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-11-08

Totally satisfied

"I had a issue with something purchased from Newegg.The shipping and customer service had not been an issue rather the the device.It took very little time for Claudine to remedy the problem for me to my total satisfaction.I will continue to shop at Newegg whenever need be because of people like Claudine.C.Hantscharowski.I'm including her full name here because it's well deserved.Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2016-11-06

Took a while but my issue was resolved.

"I phoned Newegg customer service about and issue with a frankly ridiculous mail in rebate. While it did take a while to resolve the issue the person on the line was very professional and did her best to help me get what I needed (Thanks Lindsay!). "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-04

Good product

"Does what it says.
Everything ok
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-31

Newegg knows how to look after its customers

"Newegg is my favourite place to shop for PC parts, always willing to help. Bella.Y.Wang was very helpful and prompt with her responses.

Thanks again Bella!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

Awesome customer service from Andy

"Trying to order online but was getting an error for almost 1 hour. Called customer service and Andy manually inputted the order for me and was done and verified within 6 minutes. Talk about in and out with time to spare. :D
Totally Awesome
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

Fast delivery

"I am very satisfied on how fast the transaction was."


Verified
5/5

2016-10-27

Awesome customer support, everytime, whatever the order was

"Everything is nice with this customer support and they make sure you have what you want. They will make you what you want if it is in their possibilities. A+++ Newegg!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-25

Astounding customer service!

"Doreen was so sweet & kind to deal with! She went above & beyond to advocate for me. I really appreciate her excellent communication and hard work to help!! Thanks!!!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-24

Great customer service rep!

"Had a rough start with live chat first few times, but after calling them and speaking to Max Rivera it was smooth sailing. I didn't have to talk to a supervisor or anyone else and re-explaining my problem. he simply took care of everything, taking the time to follow and see which option in his power would be the best for me. single handedly changed my experience with newegg. Top notch customer service rep. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-22

Costumer service done right

"Contacted them by chat service about rebates not being applied to my invoice Whiting 5 minutes all my questions were answered and my rebates credited. Thanks Jerry W"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-22

Totally awesome!

"I was helped by Toby, and he was great. Super nice, super helpfull, he helped me out an absolute ton. Surprisingly, I've never had the same sort of service with any other employees."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-20

The New (?) Egg On The Block Doesn't Disappoint!

"Ordered a refurbished laptop online - good price - no problems - got delivered almost as soon as hit the "Confirm" key - works perfectly right out of t he box - small glitch trying to find the Windows Key but Annie helped on a chat. Altogether, my first experience with this company is perfect. I am in Canada and my previous favourite seller is not doing retail anymore, so this will become my go-to place for any computer and perhaps other items - I don't even know about everything they sell."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-15

Customer service Beyond expectation

"Mcallister is a diamond in these days call centre customer service support . He is detailed oriented and very knowledgeable. My sales experience are phenomenal. My trust and confidence with Newegg has gained from today's experience knowing that you are backed by their before and after sales service"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A