ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-02-25

"Ordering was easy, great product, as advertised. Would not hesitate to buy more mattresses in the future. Thanks for the great nights sleep."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-21

"My husband and I both have arthritis and have purchased 5 beds in the last 7 years trying to find comfort for achy joints.  Then we purchased a king size Novosbed Harmony.  The mattress is exactly as described.  It's comfortable, supportive, no motion transfer when the other person turns and it stays COOL!  Really - it does - I was skeptical too!  For those paying mega bucks to Novosbed's competition, I can only hope you are as extremely satisfied as we are! 

We have two Chihuahuas that are allowed to sleep with us.  One has allergies and the other has asthma.  We can't believe the difference we see in the dogs' health too!

We'll be returning soon for a king size silk duvet.  With quality and pricing already confirmed by our mattress purchase, Novosbed is now our 'go to' place for bedding needs!

If you are still wavering about your purchase, stop!  The only thing better than the product is the customer service.  You'll never regret rewarding yourself with a Novosbed "floating cloud".

Allie
Vancouver, BC 
February, 2014
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-20

"Purchased a queen size memory foam Aria mattress from novosbed.com
So far I am very please with it.
The medium firmness (as described on the website) is perfect for me.
Came with a set of free pillows as well.
The mattress was shipped in a sturdy box , well protected.
Installation was a breeze , just follow the instructions.
Overall , a quality product at an affordable price and made in the USA.
The website has good enough details to make an informed decision on which mattress to pick.
Customer service is very good as well , good follow up on shipping information and a call after the mattress was delivered to make sure I was satisfied.
I would highly recommend this company

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-20

"This is my first online purchase of mattress. I have to admit that I am a bit doubtful because I am not able to see and feel the product prior to pay for it.

Upon received the mattress, tried it and I know I am the winner.This one is also my first mattress made of memory foam, it takes me a week of time to get used to it (switching from traditional spring-based mattress to memory foam).

The one I got is "Classic", which is rated as the firmest, according to the manufacturer. I am a 190lb guy and I need a very firm mattress to support my dream. I feel so good with this mattress because it solves my back pain and the pillow (free gift with the order) solves my neck pain.

I put my review here with confidence and if I am asked to recommend a mattress, go for Novosbed.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-20

"The overall experience was excellent with Novosbed. We wanted a very firm bed. when we talked to the Novos representative she suggested we look at the Sonata that it was firm and also slept cooler because of the GEL. We got the bed on Christmas Eve and my wife and I slept like babies from the first night."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-18

"I just received my Novosbed harmony about three days ago. I am absolutely amazed of the comfort and quality of this bed! After two other high end expensive mattresses this year, I stumbled upon the novosbed site. I checked out the specs on the bed and thought what the heck, looks like a lot of bed for the money! I placed my order with Gail the next morning, who was super helpful and knowledgeable. At this point in time I was still a bit nervous about what I was going to get, because I would previously never even think of buying a bed online. When the bed arrived after about four days after being shipped all the way out to the west coast I was amazed! After unboxing it and setting it free, which is entertaining by the way, it sprang to life. Right away I could see this was a top quality bed, and I was feeling quite relieved! After the first night, my back and hip pain were greatly relieved and it just gets better every day! For anyone that suffers from arthritis you will know how precious a good nights sleep can be!

For anyone looking for a high quality bed at a bargain price, with exceptional customer service give Novosbed a try!

Sincerely, O. Moffat
B.C. Canada
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-02-14

"My previous bed was causing me pain, and my sister had great experience with a $4,000 memory foam bed. Not having 4 big ones to hand I searched for memory foam suppliers thinking I could make my own much cheaper. But, no chance. Have you seen the price of memory foam! However a link to Novosbed came up and the prices were great. After chatting with a very helpful customer service on their website I figured the Harmony would suit me best. It was delivered exactly as specified, and once out of the box the mattress swelled to full size in a couple of hours. It looked great, exactly as pictured, and compared very favourably to the expensive MF beds I had seen in show rooms but at 1/4 to 1/3 the price. Also,there was very little off-gassing. The first couple of night I was a little disappointed because I thought the Harmony would be really really soft, but it was firmer than I had imagined. Now to be fair this might be due to the extreme cold the mattress was subjected to during shipping. But after 2 or 3 nights I was getting the best sleep I'd had in years, and waking up with no back pain.

I would definitely recommend Novosbed, for price, quality, delivery time and customer service. But I would also recommend really chatting with the CSR reps online who are very willing to answer all your questions. Thanks Caitlin! And also perhaps do some comparison shopping with competitors mattresses in the stores so you get an idea of what kind of firmness etc you want.

Novosbed asked me to write the review, but I have no problem doing so because there are my exact experiences, and I think people who can't afford $4,000 also deserve to have a great night's sleep, and if this review helps anyone then I'm cool with that! BTW I used my paypal to pay for the mattress.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-13

"We are very pleased with our new King Aria mattress. I was worried about it being too soft but it's perfect. Not too firm, not too soft.We were replacing our 15 yr old Tempur Pedic and decided to go with Novosbed.com not just because of great price, but also their excellent return policy.Shipping was quick and set up was easy. I would highly recommend using this company if you're in the market for a high end, affordable mattress. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-10

"My husband and I were searching for a foam mattress but certainly did not want to pay $3000.+ for it. I saw the ad on the Internet and was very surprised at the price for the 2 twin XL mattresses that we wanted. We read the reviews and decided to order them. We had to wait a couple of weeks (after Christmas)and, during that time, I began to wonder if they would be firm enough for us, both being tall and bigger than average. I spoke with Gaille after sending an e-mail, and she assured us that we would find the mattresses to be quite firm, yet comfortable, and that they would support anyone sitting on the edge of the bed. My brother-in-law and his wife had purchased a much more expensive "other brand" memory foam mattress, and he said that it was "like climbing up onto a picnic table". His wife reassured us that it was the most comfortable picnic table ever, though. Right from the very beginning, I loved this mattress. We thought there was a problem with my husband's, but, after bracing the adjustable base, the mattress was just fine. In all of this, Gaille was extremely helpful and very concerned about our satisfaction. If you are looking for a firm memory foam mattress at a most reasonable price, this is the one for you. I sleep so much better now and feel that my back is fully supported for the first time in years. Absolutely love it. Many thanks to Gaille, Caitlin, and Novosbed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-09

"Great Product and amazing Customer Service.
Our Mattress came fast.
Sleeping on our Harmony is fantastic, the only downside is that we don't want to get up.
I need to say the product is as good or even better than a known Mattress make from Europe. Guess Who
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-02-09

"We purchased the Aria in King size in late December and are VERY happy with it. Delivery was prompt and we discovered, much to our surprise, that there was no odour even though we were expecting it. It took us a few days to get used to it and we are now sleeping better than ever!! I highly recommend Novosbed for anyone looking to purchase a new mattress. The comfort is incredible, the service is outstanding, and you will never look for another bed after you purchase this one."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-08

"We purchased the Aria in Dec. of 2013. We have been looking an evaluating various mattresses for sometime. So far so good. Delivery went well. Unrolled the mattress on top of our box spring and allowed it to expand and air out for a couple of days before putting it to use. Did not notice any odor other then a small amount at the beginning of rolling it out.

Initial night was a little more firm then we expected, so decided to kneel all over the bed to loosen it up a bit and that seemed to help. Also the temp in our bedroom is about 55F so that makes for a little more firmness when first lying down but softens up with body heat.

I have a low back issue and am very sensitive to mattresses that don't provide adequate support. So far my low back has felt great with no issues. I would definitely recommend this mattress to anyone looking for a comfortable supportive mattress.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-08

"When we finally made the decision to purchase a new mattress, I did extensive research online. While there seemed to be mixed (and downright terrible) reviews on nearly all of the popular name-brands, I stumbled across several excellent reviews for Novosbed. I then spent a lot of time on Novosbed.com and used their online chat (Gaille was very courteous and helpful!) to learn more about their company and products. I'll admit - I even tried to find bad reviews online...but could find nothing but praise. Quality products, excellent customer service, and affordable prices...I thought it sounded too good to be true. However, with Novosbed's 120-night trial and 100% money-back guarantee, my husband and I decided to go ahead and purchase the Sonata. We received our new mattress in a matter of days. I was very surprised by the packaging - I couldn't imagine how a queen-size mattress fit into that size box! However, the mattress 'plumped up' almost instantly after removing it from the protective packaging per the enclosed instructions. We were very impressed with the quality of the mattress - a soft, thick quilted cover that 'shields' the foam interior. The mattress is quite substantial and made very well...not flimsy or cheap at all. We were actually surprised by how firm it was at first. While it has softened up since then, it may still be too firm for me (my husband loves it, though - no more back pain!). However, with Novosbed's 120-night trial period, I'm confident and relieved that I'll be able to exchange the Sonata for a softer model if desired with no problems or fees at all. Novosbed has surprised us with their excellent product, service, and value. I definitely recommend a Novosbed mattress to anyone looking for a top quality mattress at an affordable cost. In this day and age, it's rare to find a company that actually lives up to their marketing claims. Novosbed does, and even goes beyond that ensure complete satisfaction with their superior customer service and follow-up. Thanks, Novosbed!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-08

"Was skeptic at first; however, after a few nights sleeping on the King Harmony I knew I made the right purchase. Customer support, time of deliver, and materials used in the mattress are the best. It is clear that Novosbed has high standards for the construction of the mattress and also holds those standards to ensure that the customer is 100% satisfied. Would like to see king size pillows given with the purchase of a king size mattress but that is a minor compliant. In short, if you're looking for a high quality mattress and have a budget in mind, Novosbed is the right mattress. The King Harmony is the plushest mattress but still offers the necessary support for a great nights sleep."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-08

"I was very skeptical purchasing the Novos bed because of the price and not being able to try it out before I bought. I figure, why not, there's a money back guarantee on it so I went for it. I'm so glad I did!! I bought the Aria Novos bed. I haven't had a solid REM nights sleep in 7 years, since having my son. I have slept like a rock since sleeping on my Aria Novos bed. Awesome mattress!! I will buy another when I need to!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A