"We recently purchased a Novosbed mattress, and are completely satisfied with both the quality and competitive pricing of their product....including the free shipping. I had a few additional questions, and was very pleased with the quick and courteous response.
Overall, I'm very happy with the transaction , and would recommend Novosbed to anyone looking for a good product at a good price, and backed by equally good costumer service."
"I wanted to purchase a new Memory Foam Mattresse, our old bed was done, it was time for a new one .So I found Novosbeds online, did some research , and dscided to buy. All the customer feedback I read was right on, every word, from the customer service to the excellent product. We are so happy with everything,and enjoying a good nights sleep,every night. So don't wait or look any further,you will Love it. Thank You & Goodnight !!! Rose &Dan New Glasgow, Nova Scotia"
"I bought the King size mattress topper because I have rotator cuff issues and I used to wake up a lot during the night. I researched and looked into different memory foam mattresses and mattress toppers and decided on Novosbed. Congratulations to me for making the right choice! I love it. It has helped tremendously with my sore shoulder and I sleep through the night. Plus, I don't have any more sore back issues in the mornings, which is a bonus. The mattress topper shipped quickly and the instructions were great. It smelled for a few weeks, but that has gone away. Absolutely love love love this product and look forward to purchasing a full mattress in the future. Anyone thinking of buying a memory foam mattress, you will not be disappointed."
"We ordered our Novosbed after watching a number of YouTube videos. It was such a kick to see that it indeed arrived in a compact roll within a cardboard box. Once we carefully unwrapped the plastic from the foam it became our mattress in less than 10 minutes. From the very first night, we've slept very well on our Novosbed. It's firm but plush, exactly as described, and thanks to that, we have no more backaches. We've waited a month to return the survey so that we could be sure our experience was going to last. A big thank you to Gaille in Novosbed Customer Care who walked us through the ordering process and answered all our question. "
"Novosbed web site was easy to navigate. The order process was quick and easy. The product arrived in very good time and in good condition. The mattress is very comfortable and I have been very pleased with the product. I had a question of novosbed and they replied within one day. A very good company to deal with and I do recommend them."
"BEFORE NOVOSBED:I have never been a good sleeper. I have no problem falling asleep, but I always wake up 3-4 times a night with numb hands or neck pain. I always toss and turn at least 20 times a night, to sometimes find myself with my head where my feet go.
SINCE NOVOSBED: The BEST sleep EVER!!!! the 1st night I slept in my new bed, I didn't wake up once, no numbness, and didn't even move throughout the night. Now I might toss and turn 3-4 times during the night, which is a huge improvement. And the numbness happens maybe 1-2 times a month. I have never slept so peacefully, that my energy level has gone up by 30%. Now I feel restful in the morning. I would recommend a novosbed to everyone I know, and I pretty much have :)"
"My husband and I are very happy with our new Aria mattress from Novosbed. We tried out some different models of Tempurpedic to get a sense of how soft/firm we wanted the mattress to be.
The Novosbed website was very helpful in determining which mattress would be best and my research found that there was no risk to order online. I had a live chat with a customer service representative prior to ordering and she alleviated any worries about having to return the mattress if it wasn't suitable. I was assured there would be no cost to us.
I appreciated receiving an email when the order shipped and it arrived quickly - ahead of the predicted delivery date.
While the mattress is heavier than the same size pillow top mattress, I would recommend Novosbed to anyone considering a memory foam mattress."
"I received my Novos bed a few months ago, it was well worth the money. My husband and I find that it is very comfortable and we do toss and turn less and we find the mattress isn't too hot. Shipping was great and easy, we live rurally and it wasn't a problem to have the mattress dropped off right at our door like they had promised. 5 stars all around!"
"Excellent bed, both of us are sleeping well and long. Medium firm-King Aria,
Pros-price was excellent compared to similar memory foam
Delivery was timely
Cons-didn't provide a tracking number bed arrived 1 day earlier than estimated-Supplier claims this is fixed
Instructions indicate bed should be rotated once a month for first six months-there are no grab handles and it's a little like trying to move a 130lb(50+kg)wet noodle- probably common to all memory foam
Difficult to unwrap plastic as it is very tightly bundled
General Observation-don't open until the package is either in the bedroom or very close to it-two strong adults required"
"We love our Novosbed mattress. Both my husband and I have had back problems as a result of poor mattresses. We did not order a Novosbed lightly, but took our time researching competitive brands. Our choice to go with Novosbed came after determining that it really is the best foam mattress out there for a good price. "
"I purchased the Aria bed from Novosbed in December, 2012. I've been sleeping on it for 3 months now and really enjoy how comfortable it is. The process of ordering the bed to final delivery was smooth and quite efficient. I recommend this bed for anyone considering a memory foam mattress. Quality, Price, Warranty, and customer service have been great.
Angelo M
Unionville, Ontario"
"My husband and I had a great experience with Novosbed. When we initially tried to order our mattress on the website, it would not process our order. We were very disappointed because they were having a half-off sale that ended that day. We contacted customer service via email to help us address the issue and were told that they would honor the cost even if we couldn't sort out the technical issues that day!
We got our order finalized and Novosbed sent out our mattress promptly. We had some problems with delivery, but they were due to UPS, not Novosbed. I had contacted UPS, but they weren't able to tell me what was happening with my order. The customer service representative at Novosbed was able to contact UPS for me, find out what was going on, and kept me updated about when we should expect our mattress. We received a follow-up call to see how we liked our new mattress and if we were happy with their service.
Simply put, I was thrilled with the customer service and we love our new mattress! On top of that, we got free shipping and two free pillows with our purchase. I wouldn't hesitate to order from Novosbed again!"
"Absolutely fantastic. Bought it online, shipping was fast, no problems. The mattress is the best thing I've ever slept on, and the one we had before this cost $5000. This was $1000 and is so much better. My wife, the cat, and I love it.
One note: When you get it, it's compressed into a tube shape and once opening the tube shape it expands in a few hours. If you're putting the mattress in a bedroom *bring it upstairs* before you open it. After opening and a few hours the mattress is much harder to move and is heavy."
"Honestly, I’m not sure if my husband and I have ever slept so well. I don’t wake up at all during the night and I feel so rested in the mornings. It has made sleeping an all new experience. We love it!!"
"I have purchased my mattress from Novobed and could not be happier. From the ordering process to delivery the process has been exceptional. Once the bed arrived it was just like the directions, with in hours we were on the bed sleeping, no strong chemical smell or days waiting to try it out. I will probably oder other beds for the spare rooms in the house. But then guest might not leave. Thanks Novobed for the good night sleep."