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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2014-12-04

"Exellent service...delivered b4 time and safe packagin..Good stuff guys..keep it up!"


Verified
5/5

2014-12-04

"Brilliant! Impeccable service from ordering and processing through to delivery. Couldn't fault Offerbank and will certainly use them again. "


Verified
3/5

2014-12-04

"Worked in the end but was confusing. I bought a downloadable product (Bitdefender) and although it was on described as (downloadable) there was no information about where to download it from and the receipt kept referring to Address for delivery. It took 3 days before I finally worked it out myself - download from Bitdefender website and then use a very weak and unusual key to activate it. No help came from calling Offerbank by phone and you should go an look at any of the websites that sell downloadable products online and see how they document it. "


Verified
5/5

2014-12-04

"Was a bit hesitant at first but reading of some customers review, I was tempted to give it a try cosidering its price. I was quite happy with my purchse and can't fault with its service. Delivery is so quick with tracking every step of the way. The phone works fine with UK sim. What they say is what you get (duty tax paid). I will definitely use this website again in my next purchase."


Verified
1/5

2014-12-04

"Item seal was broken, had to pass email back and forth, no solutions and even no reply at some point. Horrible experience. Very dissatisfied."


Verified
5/5

2014-12-04

"Was a bit sceptical first as I've never heard of Offerbank before, and the company is based outside the UK. However the experience turned out amazing! The phone I purchased was delivered within 3 days after placing the order. The tracking code came with the order confirmation put me at ease as the delivery could be tracked every step. Very happy with the phone I received.

Would like to say a big thank you to Offerbank customer service who answered my questions clearly regarding order confirmation and delivery.

Just to note, they don't send out order confirmation automatically after placing orders. Only when they finish processing the order for delivery then you receive the order confirmation and the tracking code. A bit odd for an ecommerce site, so I guess it's something for them to improve in the future.
"


Verified
4/5

2014-12-03

"Offerbank were quick and easy to deal with and when I had an issue with the carrier, offerbank sorted it out promptly. "


Verified
4/5

2014-12-03

"Slight delay in items availability, however got a quick responce from the customer service team and the item arraived within rescheduled timescale."


Verified
5/5

2014-12-02

"Very quick delivery. a happy customer, thanks."


Verified
5/5

2014-12-02

"Thoroughly satisfied. Excellent product and price with rapid delivery.

Only one criticism, the power adapter was packed loose and got damaged in the post resulting in one of the pins breaking off.

Would I shop with Offerbank again? most definitely.
"


Verified
5/5

2014-12-02

"Order placed for note 4 on a Friday. Phone arrived the next Tuesday. Well packaged.
the phone was intended for a non UK destination, the power supply was two-pronged but Offer Bank included a UK plug in the package. All good.
"


Verified
3/5

2014-12-02

"I need to return the item I bought and I have sent
an email today to requesting information for the return. I am concerned that I have to pay a 15% return charge as well as £10 postage,
"


Verified
5/5

2014-12-01

"Fantastic customer service, VERY VERY VERY Happy I dealt with this company. Superb. Will definitely use this company again. Many Thanks"


Verified
5/5

2014-12-01

"Delivery was inside the promised time and tracking info was very helpful."


Verified
5/5

2014-11-30

"Very good service I'm using again thanks "