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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2014-11-30

"Prompt deliver & phone works. Happy with my purchase."


Verified
5/5

2014-11-30

"I ordered Samsung Galaxy Tab S, the packing was satisfactory and price of product was very competitive which included free screen protector. Thanks!"


Verified
5/5

2014-11-30

"Great price. Great delivery, original product"


Verified
5/5

2014-11-30

"Excellent customer service. Great product at great price. Fast delivery"


Verified
5/5

2014-11-30

"Excellent experience dealing with Offerbank.

Pre-purchase I had a number of technical questions with were very well delt with by the Offerbank support staff (both via telephone and email) . I had no trouble contacting someone via the telephone (no long waits for a support agent) and emails were quickly responded to.

I placed my order on Monday evening (via Paypal) and received a email confirmation straight away. By Tuesday morning the technical support agent emailed my to say the device would be shipped that day and I should expect tracking details via separate email. A few minutes later I had the tracking details email and was straight onto the FedEx site. The shipment was registered and was picked up that evening.
Phone was delivered by FedEx at 10:30 Thursday morning. Check that it was an original sealed packed (not opened and then a fake seal put over the top). It was even provided with a UK power adapter (even though the adapter in the box was capable of being use in UK) and screen protector.

Started phone and it performed an immediate update and is now running the latest UAE firmware and is properly recognised by Samsung Kies (not always the case with some non European models.) The phone works perfectly on UK 2G and 3G bands (tested with EE and Orange SIMS - don't have a 4G SIM so can't test that but I can see the 4G option in the network settings so have no reason to doubt it will work)

All in all I could not recommend Offerbank highly enough. I will certainly be using them again.
"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2014-11-29

"Found the service very excellent. I was very unsure and worried ordering online. But the tracking kept me in the loop. I was especially worried about the Note 4 I ordered and being a fake phone, buy it turned out to be original in factory seal which I was very happy with. Now I have my three dim working perfectly fine and the phone is flawlessly. I would highly recommend this site and I'm already planning to purchase S5 for my wife. 5 stars!"


Verified
1/5

2014-11-29

"I ordered a product that was a download but after 24 hours the download code didn't arrive so I started chasing. Then after 3 days of numerous emails and ignored calls I give up and asked for a refund. The refund did come 48 hours later."


Verified
5/5

2014-11-28

"Very satisfied. Excellent service as the phone was ordered and paid for and was sent from Dubai. The phone was delivered by Fed ex within 4 days. The phone was brand new and included free delivery. Would definitely recommend to Family and Friends and would use again.D P Messenger - Colchester."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-11-28

"it was fine and dandy. i particularly liked the colour and the sound."


Verified
5/5

2014-11-28

"Great experience. Good products , the phone arrive in two days bang on time.
Highly recommend
"


Verified
5/5

2014-11-27

"excellent service and great price"


Verified
5/5

2014-11-27

"Quick delivery and goods as described. Thanks"


Verified
5/5

2014-11-27

"Delivery was right on time and item as described very happy with the purchase will definitely use them again. "


nza
Verified
5/5

2014-11-26

"did come on time !!! phones awesome well packaged and a great phone!! would order again when needed!!"


Verified
5/5

2014-11-26

"I was delighted by the really prompt service and very competitive price."