"Shanelle the manager and Valentina the clerk was very very helpful... They had very very great customer service. I am 66 years old and Shanelle brought everything to me that I wanted. Shanelle was a very very super amazing manager.

Store # 03426 Customer Name- Marva Pellican
Where: Pearland,Tx 77584 Customer Address- 6506 Cherrydale DR. Houston,TX
Phone # ***-***-**** 77087
"

"Made an order online because of a promotion they were offering my kids could not fit some of the clothes went to do an exchange and was told that they don't do exchange for online purchase when the invoice says so so I had to return the items and purchase the correct size which I had to pay more for less items than my original purchase I have order from many stores before and never have I had to do this and they couldn't honor my online purchase price "

"Don't shop at the Old Navy on Culter in ABQ. Not only are the lines to buy items extremely loooonnng the staff have no idea what they have in the store. I asked an overwhelmed cashier if they had young kids swimming suits (hi , it is the end of June) and she said if they did have any they would be on that back wall. hummmm. So, you don't know if you have swimming suits and the back wall had like 2 maybe toddler swimming trunks tacked to the wall. No customer service, no employees available, and they don't even know what they have there.IT's basically a cashier sweat shop."

"Their prices are great but their shirts are too thin. Sometimes this is good for CA hot weather, but I feel the material is cheap. But you get what you pay for I guess :("

"Paid $17 for 2 day shipping for some maternity clothes so I could have something to fit into. Placed order well before the cut off time, was supposed to come today. Didn't come today. The tracking number is USPS 3 day priority shipping and it's still listed as "pre-shipment information sent". I could have saved myself $17 in shipping and just waited the 3-5 day if they were gonna just take my money."

"So I made a pretty pricey purchase, paid about 20 extra dollars to have it shipped overnight, because I deperately needed jeans...and my order was cancelled. I check my credit card stetement and I was not given a refund. Illegal?"

"Their manner with teenagers is awful,the customer service is awful,they are not good in online orders and they don't have good manner and it will cause teenagers to not buy from it,if something is the last one,and you buy it,it'll be in your receipt but you'll never get it,for me,they are not reliable or a good store,I would rather to buy from others."

"I would not recommend anyone purchasing from Old Navy online and having it delivered to you. I purchased a sweater online I paid 7.00 for the Item to be shipped within 3-5 days. I found out that they will have UPS or FedEx pick the package up from OldNavy and they will deliver the package to the United States Post Office for them to deliver it to your home oppose to FedEx or UPS bringing it directly to your door. Just doesn't make any sense. If that was the case they could have just mailed it to me and I would have received it faster.
Bad Business. Also they sent me a email stating the package was shipped on Friday and the package did not leave their building until the next day. Another case of Bad business."

"LATE FEES COST ME MORE THAN 50% OR WHAT O OWED!

I've been a customer for years, and now this is a sign to stop for good! "

"I am not pleased with the online ordering process. After making a $100 purchase, I expected the amount to be debited from my bank account all at once. Instead, they remove small amounts based on each item price as it ships. I called and requested they pull the entire purchase amount from my card, and they would not. I will stick to making purchases in store only. Less hassle."

"I ordered all of my girls Christmas clothing presents from old navy. All of the orders came on time or before they were expected. However one of my items came in the wrong size of coarse I was frecking out but when I called 1 800 all Navy and spoke with a customer service representative for returns and exchanges and explain the situation they gave me 15% off discount to use whenever I want even with other promotional offers as well as updated my shipping for the uncommon needing to be exchanged to standard shipping which is 3 to 5 days. As well as sent me the return shipping label to send with the item and it was need to exchange. The representatives were completely understanding and very attentive to what I needed and when I needed it by and went above and beyond what I expected them to do. I've always loved shopping at the Old Navy stores as well as gap and now that I know I can trust and ship them by their clothes and items online it makes it a whole lot easier."

"Old Navy stores have the oldest cashing out technology in the entire retail world ever! They still swipe cards and match signatures (vs other places where you entire your pin or flash your cards). And god forbid if you don't have an ID with you in case the signature has faded behind your card. Had I not spent an hour looking for my stuff, I would have dumped it all on the counter and walked away. Instead I had to bring my Id and cash out. Cashier and the manager didn't even thank me for my trouble or apologies. I am so done with Old Navy. They suck! I hope they too go the Sears and Target way. "

"Absolutely HATE old navy, will never purchase anything from them again. I wanted to receive my order before thanksgiving but turns out it's been cancelled. I haven't received any notification telling me that my order has been cancelled, and they haven't giving me my refund. "

"I want to exchange an item, but the size shorts I want, it's all sold out online, I went to a local old navy Burbank, CA if they can find me my size shorts at other old navy location. EMYLEE employee at old navy Burbank help me out so much, She found the right size shorts at old navy palmdale, CA, I was so happy they have in stock, and also they will shipped to my address, EMYLEE help me out so much, she very patient and friendly, I want to nominate her great customer service."

"Dear ON,
Let me start by saying that I used to be a huge fan. All through high school and college, you were my go-to place for clothes on a budget. Now, I don't want to step foot inside your store ever again. The quality of your clothes have gone down while the price has gone up. $30 for a shirt? Really? Why would I pay that at ON when I can go to Gap and a better quality shirt for the same price? Every shirt that I have purchased in the last 12 months has tiny holes in them. I don't live in an environment where there are pointy objects. What is wrong with your freaking clothes?? The material that you use is horrible. I wash your shirts once, and they already look like they've been worn about 50 times. Your jeans are a joke. One pair will be loose, and I will get a different pair in the exact same size, and I can't get them over my hips. Not to mention, your designers must have long crotches because every pair of ON pants I own, the crotch hangs down as if they were men's pants. Let me now touch on your shoes. I am a solid 10. I wear a 10 in every type of shoe from every brand...except yours. My foot doesn't even fit in your size 10. Get a size 11, you may say. Well, that would be great if you actually carried more than one pair in your entire store. I can honestly say that I haven't paid full price for a single item in your store in the last couple of years. It's not worth it. I'm highly disappointed, and I may only be one person out of the millions that shop at ON, but you should really be ashamed of yourself. Way to rip off your loyal customers. "