"The boot zipper broke the first time I put it on. I had to repair it as I live in Australia and it's too expensive to send it back."
"Shipping the two times I have ordered was very slow, three weeks each time."
"Quick shipping (box was a bit damaged but the boots were ok). Thanks so much!"
"Ordering was simple, coupon was easy to use. Received 1st shipping status email the day boots were delivered so it wasn't too helpful for tracking shipment."
"They were very helpful and informative when I emailed them about my shoes! I definitely will recommend this site and use it again!"
"Good quality boots at a great price. A little slow on shipping, but will buy from again."
"This is the second time I have ordered from the onlinebootstore and have been very satisfied. Prices are good "
"This is my third order from On-Line Boots and will order again. Easy to order on-line and competent people on the phone. Only complaint is the tracking system."
"Too late delivery and expensive Shipping fee, in addition, No
Shipping information sheet"
"Free shipping plus item arrived quickly!!"
"Got exactly what was in the description and quick delivery. Great price, great boots, great online experience. These are my every day boots and I couldnt be happier with everything. Thank you so much! "
"My husband was in desperate need of GOOD,WARM boots as he works outside & plows snow as needed, sometimes the heat doesn't work very well in the company backhoe. We were a little skeptical whether they would keep him warm. We were both pleased they did the job! No more frostbite! Thank You Online Boot Store"
"Great little shop with warm service. I called them and they gave me great advice on the best boots for me (I work in construction). No one has better pricing or better quality. My boots got here on time and I love them. "
"Ho boy. Can't believe I allowed myself to order from this company without reading these reviews first, so all I can do now is write yet another poor review of their service. It's amazing they are still in business. Let me first say, I don't think this site is a "scam" as some reviewers have called it. I actually do believe they are doing their best. The problem is that their "best" is HORRENDOUS.
I ordered a pair of insulated Irish Setter boots on February 4, during the rash of snow storms we had here in NYC this year. Like the countless others who order from OBS, while the snow piled up outside and the ice covered the city sidewalks, I waited. And waited. Calls to customer service followed, and I got assurances I'd get a tracking number in the next couple of days. NEVER received any email updates on the order. Had to check the site, which always displayed the dreaded "Pending" order status. Every time I called, I got the same employee, who was perfectly nice, but must be overwhelmed by getting yelled at all day long. I tried to be nice.
A week in, I also noticed that the boots in my order were listed as EE, which I did not need or intend to buy. This may have been my own fault, but when I called it was clear they hadn't begun to ship them yet anyway, so they changed it to a 'D', but warned me they'd have to start the "process" over from the beginning. I don't know what this process is, but it seems like they are ordering from another seller once they have your order. It's some sort of terrible business model that is failing them on a daily basis, clearly. Anyway. All said and done, it took a month. I received the right boots yesterday, March 4, a month from the day I ordered them. The snow and ice in NYC is gone. But who knows, March weather can be rough, and I'll be ready."
"This is the worst online company I have ever dealt with. I purchased boots that their website stated were in stock. I never received a confirmation about shipping, when I checked my order status it was still in pending. I tried calling numerous times only to be placed in queue for 20 minutes then a recording comes on stating no one is available to handle your call and to call back at a later time. No one a answers your e-mails. Worst customer service ever!!!!! Do not buy anything from this company, they are a joke."