"There should be a continue shopping button especially when you are purchasing more than one item. Also, the uploading of the prescription should be in a separate area as you cannot tell if the script is attached to the individual order you are placing "
"Simplicity itself to reorder necessary contact lens for my wife."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our support matchless and the reordering process easy. Making things simple for our customers is our top priority, and it's great to know we've hit the mark for you and your wife. We truly appreciate your feedback and look forward to serving you again!”
"Pricing was good and setting up my insurance was a breeze as well. Should have them in 3-5 days. Overall, I'm fairly satisfied with my ordering experience. Recommended."
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our pricing reasonable and that setting up your insurance was a breeze. Your satisfaction means the world to us, and we can't wait for you to receive your items in just a few days. We appreciate your recommendation and look forward to serving you again soon!”
"Easy quick cheap makes buying contacts easy"
“Thank you so much for the fantastic review! We're thrilled to hear that you found our service easy, quick, and affordable. Making the process of buying contacts simple and enjoyable is what we strive for, and your feedback means the world to us!”
"Very quick process, thank you!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our process easy and quick. Your satisfaction is our top priority, and we appreciate your feedback! Looking forward to serving you again!”
"There was a hidden processing fee added only after I added my payment info. There was also no ability to enter advertised promo codes for a first order despite highlighting taking an extra 30% off during checkout. "
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"I will provide a current review after receipt of order"
“Thank you for your review! We're thrilled to hear that you found our first-time prices appealing. We can’t wait for you to receive your order and hope it exceeds your expectations! Looking forward to your next update!”
"Wasn't sure how to select at first."
“Thank you so much for your feedback! We're thrilled you took the time to share your experience. We understand that selecting the right product can be a bit overwhelming at first, but we're here to help make it easier for you! If you have any questions or need guidance on future selections, please don't hesitate to reach out. We appreciate your support!”
"After writing a poor review because my order should have received the advertised discount, I was contacted and told that they would refund the 15% purchase price for my order. I was very pleased with this and will order from Opticontacts again. The text below sums up
my original complaint, which was satisfactorily resolved.
My emails from Opticontacts says "use this code for getting 15% off," but later you find out that you have to spend $99.00 to get the discount. My order came to $90.00, then with the order fee, $99.41. Seems like I should get the discount. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”
"Lowest cost I’ve paid for contacts in years! "
"easily reordered with my prescription on file!"
"Couldn’t figure out how to apply $25 voucher"
“Thank you for reaching out! We’re sorry to hear you had trouble applying your $25 voucher. We’ll be in touch shortly to assist you and ensure everything is sorted out. If there’s anything else you need help with in the meantime, please don’t hesitate to let us know—we’re here to help!”
"Final price was more than double advertised price for lenses - feels slimy"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"first time buying from you lets hope they are awespome"
“Wow, thank you so much for your amazing 5-star review! We're thrilled that you chose to shop with us for the first time. We can't wait for you to experience our products, and we're confident you're going to love them! Your support means the world to us!”
"The added processing fee that made my total price more than 3 times my subtotal amount made the whole process feel like a scam just put the real price as what you label the product for."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from OptiContacts.com, KitsCS, has responded:
“Thank you so much for your feedback! We're thrilled that you took the time to share your thoughts with us. We completely understand how a "Continue Shopping" button and a clearer prescription upload process would enhance your experience. Your suggestions are fantastic, and we will definitely look into implementing these features. We appreciate you helping us make OptiContacts.com even better!”