"I love how easy it is to order on this site!"
"The process was easy to follow and set up. I did notice that I was offered a number of deals. You can't stack them so I played around until I got the best discount. "
"Absolutely HORRIBLE to add a hefty processing fee right before finalizing the order so that the final cost is higher than you originally thought it would be when you started the process of checking out! SHAME!!"
"Processing the order was simple and fast. "
"The price shown was less than $20 per box, but then they hit you with a “processing fee” that makes the contacts almost double the price shown. I thought I was going to pay $36 for my contacts, but now they’re $88. Their pricing is a gimmick and I won’t be returning. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Very easy to navigate website."
"Very easy to order. Trying to see if this brand of contacts will get the job done. "
"2 seconds on Google and 1 minute on this website and in just a few days I'll have a whole new set of contacts way cheaper than what I've been paying at my eye dr. "
"I shopped around for 8 days, balking at the cost of contacts. Even w shipping cost Opti beats Sam’s Club (my usual go to). The processing fee caught me off guard and created some suspicion (y’all need to address that on the front end as opposed to the back), but once website validity was confirmed so was my order. "
"Contact companies tend to have fees that are about 50% of the price of the good.
Give us a real price up front. The fee approach is disingenuous and obfuscation. "
"the price is unbeatable. I was going to get charged 300 for a year supply"
"Price at checkout not what I was actually charged! All of a sudden I click the submit order button and the price goes from $147 to $220!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Is good - like disco ……………………."
"This site is easy to use and the discounts they give can’t be beat. I have used this service multiple times and never had an issue"
"They have always stood by they’re product!!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”