"Greatest price out there. I'm so grateful and pleased and uploading my prescription was a piece of cake! "
"Walgreens and y'all are amazing "
"They always offer a discount and make it a smooth experience"
"Super fast...quick in and out....best price online!"
"Lens prices are good, but do not like this processing fee."
"large $75 processing fee added without warning"
"Time to reorder my contacts and it was super easy to re-order. "
"Just came back AGAIN to try and send through my order after contacting customer service. Never had a problem before. "
"I think it's great that you guys offer discounts for repeat customers. What I don't get is the "handling fee". What is it for??? And also $10 for standard shipping. It's too much.
"
“Thank you for your feedback, and we’re glad to hear you appreciate the discounts for repeat customers! Our standard shipping is $9.95, but we do offer free shipping on orders over $100, which might be a great option for larger purchases. We’ll review your order and reach out to you directly to help with our best deal. We appreciate your input and will certainly take it into consideration as we continue to improve our services.”
"This is my first time ordering. I put in my first order but it only provided me an order for the left eye. I had to order again for my right eye and did not get the deep discount provided with my first order."
"I was very pleased with pricing and value. Ordering process was very easy. "
"Love ordering from here, have what we need"
"uploaded DR order on order page then it wanted you to upload again and it would not go through, frustrating "
“Thank you for bringing this to our attention. We’re sorry to hear about the trouble you experienced while uploading your doctor’s prescription. We’ve sent an email request to you, and you can simply reply with your prescription attached. This will ensure that we have the correct information to process your order smoothly. Thank you for your patience, and we look forward to resolving this quickly.”
"I love using OptiContacts! Ordering is fast, easy and I love receiving discount offers! Y'all are the best!"
"So quick and easy. Just pressed re order and boom "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”