"Only saw the processing fee during checkout!
Not good!"
"Best prices easy to use website will be returning "
"Exellent easy to order. Thank You."
"Eye sight are the same, so just need one box. "
"Was surprised to see the price listed is not exactily what you are charged. There is a processing fee added to it."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I'd rather the price be a little more that be caught of guard by the huge processing fee! You would still be cheaper than your competitors. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Friend recommended and I cannot be happier. "
"Still is a good price compared to other sites for the contacts my son wears. But wasnt expecting the $39 processing fee that was tacked on at the end when I went to pay. The price is alright, but not as good as you are led to believe. That's a little sketch"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"$8.99 processing fee ? Really ? I'm glad I got the new customer discount or I wouldn't have ordered otherwise. Next time, I will buy from 1-800-Contacts. No hidden fees at checkout."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Don't like the games of lower pricing then admin fees. Not worth the jumping around"
"Didnt really like the whole " cheaper than other places, but in the end its same price as everyone else" deal, but is what it is"
"I like this shop, very good prices and service"
"I attempted to reorder on my phone a couple of weeks ago and apparently missed a step as they never came, attempted again to order but on the phone platform it kept adding items to my cart giving me a total of over $400. I couldn't find a way to edit the cart at all. Do this on a computer to make it seamless and accurate."
"Maybe spent 5 minutes tops on ordering, so simple."
"Great experience! Even has rush delivery at reasonable price!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”