"Price went up over 20 bucks since the last order"
"The processing fee was nine dollars and then all of a sudden jumped up to $25 after putting in my promo code. That is unacceptable."
“Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding the processing fee. The processing fee does increase with each box added in the shopping cart. We will review the pricing details and reach back out to you to assist further and ensure you receive the best promotion available. Thank you for your patience, and please feel free to let us know if you have any additional concerns in the meantime.”
"Processing fee is very expensive was not expecting that"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"My phone said I could pay with my debit card, so I clicked on it. The website was confusing because it said payment went to an old Visa credit card. "
"Quick, efficient ordering process. Cheap and hands off."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process fast and efficient. It's great to know you're happy with our prices too! Your support means the world to us, and we can't wait to serve you again soon!”
"Tried to use code “hello” since this was my first time to order from opticontacts:("
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Service was excellent !! No trouble with any orders ! Best value !!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and that everything went smoothly with your orders. It means the world to us to know you found great value in what we offer. We can't wait to serve you again soon!”
"Was caught off guard with such high processing fees."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"You have great prices now I can see why people buy from you."
"The price was the best, by far. The ordering process super simple. However, I wasn't asked for my doctor's name or anything to verify my prescription information. I'm not sure how that is going to work but I suppose I will find out..."
"Our optometrist asked us to use another site that charged over $40 for the exact same contacts. "
"Love the first time buying discount but will unfortunately not be able to buy here next year when prices are not discounted. Especially with that unexpected very high processing fee and taxes. Why the free shipping but a huge processing fee? Contact prices are great but other fees are outrageous. "
"I tried to order on my desktop computer and it wouldn’t let me input my credit card info. Had to switch to my phone "
“We're sorry to hear that you had trouble placing your order on your desktop. It can be frustrating when technology doesn't cooperate as expected. We appreciate your feedback, and we want to assure you that we're always working to improve our site. If you're still experiencing issues or have any questions, please don't hesitate to reach out for assistance. Thank you for your understanding!”
"I typically buy the total30 lenses online because in-person providers charge way more. Not crazy about the taxed on processing fee (on top of shipping), but I’d buy from here again. "
"It's deceptive that you hide the additional "service fee" until the very end"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concerns regarding the pricing of our products. The cost can fluctuate based on manufacturing expenses and other factors, which can affect our pricing. We want to ensure you receive the best possible offer. Our team will reach out to you shortly to discuss this further and explore any available options. We appreciate your understanding and look forward to assisting you.”