Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Quick
"Easy to navigate and easy to understand. Very simplistic."
Easy and cheapest
"They were easy to order from. They had the cheapest price online."
Best web of contact
"Fast service,easy to buy,and affordable "
Fake Pricing
"They pull you in with an artificially low price and then add hundreds of dollars in as processing fees. "
Smooth
"Easy to order. Uncomfortable with not seeing an area for one of my measurements (spherical)
"
Quick, easy, best price
"Second order was even easier than the first and still cheaper than any other site I’ve found. "
great!
"Nice! Nice! Nice! Nice! Nice! Nice! Nice! "
waaaaaaaay too long
"took way to long to get through the order process and not being able to upload in a PDF format was inconvenient. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback—we’re sorry the order process felt slow, and we understand how not being able to upload a PDF was inconvenient. For future orders, feel free to email your prescription directly to rx@opticontacts.com—we’ll take care of the rest! We appreciate your input and are always working to make things smoother.”
Price is good
"First time I have ordered online, have worn contacts for years. Once I figured out your system. It was good."
deal not great
"you only gave me the discount for my right eye. Everyone has two eyes."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thanks for bringing this to our attention! We’ll take a closer look and reach back out to help sort this out for you.”
Service was seemless
"Would recommend to others as you see I keep coming back!"
Disappointed
"You offer a Great introductory price, but then nail me at check out where the $12.97 shipping fee for a product that is less than a half a pound. Heck it’s less than a quarter of a pound I will diligently be more aware next time I order contacts of the shipping price. I do not feel like I got a good deal actually feel like I Got misled."
Hidden Fees
"Sneaky 10% Processing & Handling Fees"
Blue See Clearer
"Many years of excellent service!"
Better deal
"Cheaper than Lens.com and no need to mail in a rebate. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”