"Processing fee was a a little too high. Other than that I am happy so far."
"OptiContacts is such a great sight to get contacts. With the competitive pricing and great customer service this is my go to for contacts."
"You cram a fee in and don’t even show it as an item before checking out. The first notice I have of the fee is on the confirmation email. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy quick and pain free, maybe this might be my new supplier!?!?"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I ordered my supply of contacts. It was right there in my email, which made it convenient, and all my info stored. So all I had to do was give my Dr.'s info and they will contact them. that was the easy part.
thank, you
Victoria"
"easy to order. cheaper than others."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Fast shipping and great amazing fully recommend"
"Confusing process but happy I got my contacts for cheap.. the backhand of the processing fees is going to be hard to recover from "
"Price is deceiving - 12.95 shipping plus 26.98 "processing fee" - made them 31.48 per box which is still cheaper but definitely not 17.99 a box!"
"Great experience on this site ordering my contacts and way more affordable "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Appreciate it! I could purchase the lens very easily! If you could have a lower cost shipping way, it is better!"
“Thank you so much for your wonderful review! We're thrilled to hear that you found it easy to purchase your lenses. We appreciate your feedback on shipping costs and are always looking for ways to improve. Your input helps us serve you better!”
"ummmmm....still not sure if this is too good to be true; 1/2 the price of most contact sites for a full year prescription"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy, efficient, and inexpensive "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"In pressed 4 buttons because my prescription was stored and I was able to reorder my contacts"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I selected Express 1-2 day shipping and paid an additional $18 for it only to be slow played for 2 days about when my contacts would be shipped. Then I received an email stating they expect my contacts to be shipped in"24-48 hours". So by the time I actually get my contacts this will have been a week long ordeal. I never had this problem with 1-800-CONTACTS, the only reason I chose to go with this company was bc they were supposed to be cheaper. Won't make this mistake again."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”