"PRICE WENT UP $10 when I hit go to payment"
"You say free shipping and put $0 in the free shipping but then add $17 for "processing and handling". Deceptive."
“We appreciate your feedback and want to address your concerns regarding our processing fees.Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The price per box on contacts does not include "handling" or shipping. I have no problem paying shipping but adding in fees to the price is poor business. My $19 contacts turned into an $80 discount and I still paid $50. I appreciate the fast service, but would prefer more upfront costs. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Just placed a reorder 1st order came in fast 2nd order just a couple clicks of the mouse and done"
"I loved the seamless process with no strings attached."
"I like that there are coupons online. BUT the $50 processing fee hurt."
"Reasonable price, discounts, hopefully it ships quick"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Fast ordering process. Fairly priced."
"Easy to use website. Reorder tabs is easy to find. Has different payment options. I love they included Paypal- it allows me to pay in 4 installments which is easy on the pocket. They also have free shipping and they also sent coupon which I used from my previous order."
"Love my contacts and easy to buy. "
"thank you! great product and service"
"I was expecting lower rates. But I found the best rate here. "
"It took some online searching to find the best price. It pays to shop around! "
"Ordering was quick & easy. Less than 10mins"
"its great you guys have this page"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for your feedback, and we apologize for the confusion regarding the pricing. We will review your order to investigate the issue, and a member of our team will reach out to you shortly to assist with this. We appreciate your patience and understanding as we work to resolve this for you.”