"It would be nice if my vision insurance could be processed at the time of purchase"
"your processing fee is frustrating"
"Super fast and super easy. Done and done!"
"I have never had any trouble here. I love it and will never shop anywhere else! "
"Discounts, "free" gift items, and how to use your vision insurance all murky and not straightforward at all."
"I feel like the price changed between days after I had loaded my cart..."
"easy and quick to order the lenses"
"Super easy to navigate the site. Thank you!"
"It was a very gentle and patient experience!! And I couldn't ask for a better partner for my first time. I suggest anyone nervous or hesitant to make it happen should definitely use these services. "
"I’m going to have to call as I’m not sure if my rd will match up with the first customer and order number that I got. "
“Thank you for reaching out. We’ll reach out to you shortly to confirm the details and clear up any questions you may have. We appreciate your patience and look forward to assisting you further.”
"First time ordering from this site .. The process was user friendly and fast"
“We're thrilled to hear your first experience with us was smooth and user-friendly! Thank you for sharing your feedback and for choosing OptiContacts.com. We can’t wait to serve you again!”
"The website is very easy to navigate. "
“Thank you so much for your amazing review! We're thrilled to hear that you found great value in our products and that our website was easy for you to navigate. Your feedback means a lot to us, and we can't wait to serve you again soon!”
"Processing Fees are high. I would prefer all costs shown up front, not when I'm ready to check out."
"Fast, easy and affordable option for contact lenses"
"There was nothing mentioned about a processing fee and I find it ridiculous that it is not disclosed until purchasing. And the amount of it is incredulous."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
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A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! It's wonderful to know that we could be the perfect partner for your first time! Your recommendation means the world to us, and we can't wait to assist more customers just like you. Keep shining bright!”