"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Received an item missing parts from the manufacturer. Contacted Optics Planet about the situation to see about getting the missing parts. Although absolutely no fault of OP... they quickly just sent another one. I've ordered items from OP for a few years now. Orders are what I wanted, get to me fast and priced right. And if I remember correctly, this is the first issue I've had. Again, this was a manufacturer mistake. OP took care of it right away saving my time and still getting what I ordered to me quickly. I will gladly continue to use Optics Planet for further purchases. Thank you.."
"No complaints nice people very knowledgeable and friendly will definitely shop their again."
"Some prices are great, some are just ok... know your prices.
Shipping is sooo slow, Some say they have fast shipping?? Not sure if they live close or what, I never get anything in less than 7-10 days sometimes 15 days
Last one 5/24/19 got it 6/3/19......"
"I ordered my Product on the 24th that same night I noticed the address was incorrect. I sent an email to correct it and even got a reply saying it was corrected.
I called to verify on the 25th the next day and was told that it was to far in the shipping process to change. I spoke to several reps and a supervisor they all blamed pay pal for the incorrect address. I even entered my mailing address on OP's site "you would think they would at very least start there"
Long story long I never received my brace it went to the incorrect address. The only advice I was given was try to intercept at my local post office because they could do nothing with FedEx smart ship and they deliver out of the post office. Well guess what they don't deliver out of the post office in my area.
I spoke with FedEx and they said one phone call from the shipper would of fixed it. After telling OP that they just said there policy won't let them call. Absolutely the worst customer experience I'm out my money and the Product. Surprisingly the person at the wrong address didn't return it imagine that. I just ordered a new Trijicon ACOG that business went to Amazon. I would give zero stars if I could based on this experience. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.
This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order.
Due to the delay in your order, we were able to secure a shipment directly from our vendor to you in order to avoid any further delays. Tracking will be sent within 24 hours. We appreciate your patience.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"A lot of improvement in the rifle for 15 minutes work. (5 if I had known what I was doing.) Quick delivery, competitive price. Exactly what I expected. "
"Everything was really good, except it took like 2 weeks to get here. Other shipping from other company coming from farther away took a quarter of the time"
"They used sure post ITS A MIX OF FedEx- USPS. TOOK 12 DAYS TO RECEIVE THIS. IF I HAD KNOW IT WAS GOING TO TAKE THIS LONG I WOULD NOT HAVE ORDERED FROM OPTICS PLANET "
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
”
"Product was exactly as described. Price was cheaper than other sites. Shipping was slower than I expected. Overall I would order from OpticsPlanet again."
"My second order in the past few years. Both times the merch was priced very competitively and was delivered in a timely matter. Cant ask for much more than that right. "
"Best price, and excellent delivery."
"Bought a Romeo and had in 2 days with free shipping! Found out a week later that it went on sale and they refunded the $40 difference no problem. Very easy to deal with.
"
"Always have great selection and fast delivery"
"From placing the order to shipping conformation and delivery, I was always aware. I also reply liked how th item was packaged. The functionality and ease of use is perfect l."
"The availability and price of the barrel was great. I was surprised that shipping was so quick. Great transaction and am very happy that I can use PayPal."
"I shopped many stores and came back to Optics Planet, best prices and everything in stock with awesome shipping, there's just no reason to shop optics anywhere else"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
”