"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I am pleased with my purchase"
"The Olight PL 1 Valkyrie arrived with broken rubber o-ring where you remove the light head to replace battery, but light itself works well, just no longer water resistant. The mini was in good condition. Used free shipping for both and it was not worth what it cost. FedEx and USPS both sent erroneous tracking information for both, 1 week apart, causing me to waste two consecutive Saturdays waiting on shipments that were not arriving until 3 days later. Ask customer service for a phone call with answers about what went wrong, but all I got was a 10% discount for 1 order, still no phone call with answers. Have since found other vendors with comparable prices and better shipping."
"Great pricing and selection. Outstanding customer service. Will certainly shop here again."
"Very easy to install. Works like a champ!"
"Excellent fit and finish. Great for scoped rifles."
"I've made multiple purchases, quick shipping and affordable "
"I wish they had more discount codes/coupons for those of us who spend thousands of dollars here. Also faster shipping (USPS is faster). But overall Im quite pleased with their customer service and the quality of their products. Great website."
"Quick shipping & awesome laser/light combo for my Kel-Tec Sub 2000. "
"Shipping took awhile to get started and received. But once received I was quite happy with the product for the price. Like new condition and have yet to find any problems with the product. Have yet to receive any products from Optics Planet that I had a problem with, but some shipments are slower than others. This item was one of the slowest ones. Overall good job, Thank you."
"While Optics Planet has a wide variety of good products, the shipping ****. For me, I live about 100 miles from Optics Planet. My orders ship FedEx which when picked up goes almost to Milwaukee Wisconsin then travels to near Detroit Michigan only to be transferred to the US Postal Service then sent to my local Postal service ( in north central Indiana) and I finally receive my order. Order takes about a week and over 700 miles of travel. The Pony Express would be faster, give my order to the Post Office from the beginning. Because of this shipping fiasco I don't order much from Optics Planet.
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"Everything I ordered came in a timely manner, and in good condition at an awesome price.
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"I Had legitimate fraud on my card after an order, so i had to seize the card. Being a long time account holding loyal customer, i have simply been turned away and told unless i use paypal from now on my account just wont work. I couldnt even get into how scummy this has all been handled on their part. Wont be back."
"What I find is a product that is equal to the other more pricy scope mounts. We will be ordering at least three more. Keep up the good work."
"I've ordered and/or returned several products and I've never had a bad experience. The returns were easy and fast. I'll be back again and again!"
"I've made for purchases with opticsplanet and have been thrilled with each the monocular was exactly as I expected the Optics are beautifully clear it's small and hard to hold steady but if your experience with Optics you'll expect that it does have a tripod mount hole but doesn't come with a tripod I'm tickled I love it sir thank you thank you so much"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!”