"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"great purchasing experience! items come in as fast as humanly possible. customer service comms are wired tight. items are top quality and packaged perfectly. I got the proper acu battle jacket for the lowest price I've seen anywhere online. size3x long for 34 bucks. what's not to like?"
"Excellent service and product!!!!! Thank you."
"OP has a lot of great name brand stuff and their prices and service has been great."
"I purchased 3 pistol cases for various Glock Pistols I own. They are nice because you can carry the pistol secured in a padded zippered pocket and also up to 5 mags as well. I does get a little cramped with 5 double stack mags but it is possible. It even fits my Glock Model 22 with a TLR-1 Light on it in the zippered area. NO problem."
"Gret product, great service, excellent delivery time"
"Best prices and fast shipping. Always a pleasure. "
"All in all, everything was great except for shipping. It took a week to receive the product, and I paid additional money on top of free shipping. I'm old school, but when your competitors are shipping products in two days or less, you better pay attention.
Honestly, I will give OP another try, but if I have to wait this long again, I will go elsewhere next time. "
"Shipping...fast. Product...superb. Installation...easy. Looks and functionality...awesome."
"I got to know these website through a backpack purchase I was aiming for. They had it and on a good price, bought it and everyday I checked to see how long would take to be delivered (at the moment of the purchase it was told me 5-7 days). During my daily checking I got myself looking for other things and saw the binoculars and bought it. I had a hard time about the backpack, because the binoculars even having been bought one week later than the backpack, it was delivered pretty quick and nothing new about the backpack. Called them, 30-40 minutes waiting and the representative said that my backpack was going to take at least 45 more days to bE delivered...I questioned why they were offering on a website and not having it. Gave me an stupid excuse. I told him about the Bpack being q gift and I couldn’t wait, but I was going to check with the person if she wouldn’t mind waiting that long. That being said he said if I had any intention of canceling the order, would be better calling back than using the tool option on the website because according to him their email was getting some kind of problems not processing things of that nature, and again I waited 40’ calling next day and the representative didn’t give a s* about me not being satisfied with the service. "
"Optics Planet really needs to change their delivery vendor because FedEx has been sporadic and terrible. My ordered was placed on 3/31 and shipped on 4/2; I have yet to receive my items. Funny is I also placed another order on 4/2 that arrived a little over a week later. How does this latter order arrive before the first order when they both originate from same place? There have been other times where it takes 2-3 weeks for items to arrive. OP can only say there's "been a delay" but don't know why. It doesn't matter if it's the"free shipping" option because all other sites that offer free shipping takes much less time. In the era of 2 day shipping, OP is way behind and really needs to improvements on shipping times. I have opted to pay higher prices from other sites just due to fact I know my items will arrive before my gray hairs set in. Shipping times are unacceptable OP.
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"Ordered the product, it shipped, and was received as promised. No fuss, no delays, no issues. Will be ordering again."
"There was a huge discount on the sights I ordered and the top it off I found another coupon online that got me an additional $5 off. They shipped pretty fast, I'm very happy with the customer service and how easy it was to place this order."
"Always have the items I'm looking for and at a cheaper price than anywhere else. The coupon codes are always a fecemt amount too."
"OPTICS PLANET has great deals all the time on excellent product."
"I sent five messages before they ever responded. I confirmed the address, which was the same as previous successful deliveries. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Please be advised that "time in transit" does not include the day the order is picked up.
"Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
”