"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I like Optics Planet for many reasons. They have amazing customer service, great prices and tons of (FREE) articles and information about gear selection."
"Optics planet is my go to store for any product I may need! I have plenty of orders from them and they have never disappointed me!"
"Optics planet has the best prices and great customer service. Trigger is really smooth and crisp. Feels a lot like a high end 1911 now"
"One of my codes did not work and a simple chat turned into a better discount and a sale"
"Great company to do business with. Highly recommend these guys. QD mounts are strong and hold very well. Would buy from them again"
"I would give a higher rating but, the magazine and other items I have purchased are useless without the Oryx chassis that I ordered on the same day. I've been informed that this item was not in stock and is on back order but I have no clear idea when or if I'll recieve it. Order # 101-0201-019782. Waiting for an update as to the status of this item. "
"Caught it on sale! Great price fast shipping! Will definitely order again!"
"Wow, Opticplanet has everything, you could sit all day and look and never see it all, this is my 2nd order and just ordered again. With their markdowns plus coupons it's addictive but who can pass up a good deal. This SightMark Ultra Shot M-Spec LQD Reflex Sight SM26034 was just what I was looking for."
"I like the variety offered by OP. The only thing I don’t like is many of their items are not in stock and require ordering, resulting in delay. Have had to cancel half of my orders when they don’t come in a timely manner. But some of the deals that OP offers are worthwhile. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"No QD Mount, and you want a little wrench for the knob style so it’s on there good. The dot sits up very high in the FOV, but the secondary bigger dot for 10 meters “close in” work is a life saver. The fact it takes AA batteries is great - it can run off one but has slots for two. The adjustments feel fine-tuned and easy to make, there’s more clicks per inch than I really need, even. It’s made out of fantastic materials, and it’s a little more sleek looking than its predecessor the R1X.
I’ll get the QD Mount later on, and maybe the reticle could be a little more centered or come in multiple colors; but Overall it’s the best 1x optic I’ve ever used. I love my Aimpoints, and even EOtech. But the Steiner’s better glass and FOV makes the difference - for me."
"Every aspect from ordering to delivery to product quality were top-notch."
"Ordered parts one was on back order so you never shipped the others. Cancelled my order on the back ordered item, and my items still didn’t ship for 3 days. Called and canceled my order and was offered 10% off my next purchase. That’s less than the amount i get in emails.... also caused me to be late shipping my rifle to get cerakoted and now I have to wait a month before the company can do take it now. So all in all you cost me a month and half of wait to finish my gun. Thanks!"
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities. Please keep an eye out for additional information from Reseller Ratings and the email address we have on file.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I got exactly what I wanted with extremely fast and FREE shipping. Everything was packaged securely with zero damage. Add in that Optics Planet had 10% off making my wife happier. "
"When I had an issue with an order, Optics Planet customer service took care of it. Optics Planet will continue to be my go to site for great prices, fast shipping and excellent customer service. "
"Excellent experience all around. Easy to order and easy delivery."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. It does appear you have since cancelled your order and we apologize we aren’t able to provide this product in the time you may have needed.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”