"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I've ordered several items from OpticsPlanet over the past few years and am confident that I am getting a great deal as well as good customer service should I need it."
"I've been an OP/Dvor.com customer for years, but I wasn't aware until recently they have a veteran discount program, you just have to call in to identify yourself as a military veteran to receive the discount. I recently purchased a Faxon 4.5 inch 9mm AR pistol barrel and their representative was very polite and professional on the phone as she placed my order and assisted me in receiving my discount on this purchase. I've always been aware of OP great products and customer service, but I'm really happy to know they honor veterans such as myself. Just one more reason to keep coming back and also I highly recommend their member's only buyers club, Dvor.com. BTW, the Faxon 9mm barrel is AWESOME....!"
"01-07-20, product purchased. 01-13-20, defective product received. 01-22-20, Optics Planet (OP) received return. Optics Planet's policy does not provide refund. Exchange is acceptable. 01-31-20, OP shipped new product. 02-14-20, OP solicited rating, however, product has not been received. Still waiting."
"I was making a cosplay for the Character Montagne from Rainbow Six Siege. This was the best alternative for what I needed when it came to looks and price. Was it an exact match? No, but it was one of the best.
Got here really quick too. "
"First time customer ordering and customer service took excellent care of my needs when my first choice of a scope was back ordered "
"they have a great selection of products, I've never had an issue with OP while shopping and buying with them."
"I've had an excellent experience shopping at OpticsPlanet. The selection of parts is very good. Prices are very good. Information about products is excellent. Delivery was quick and everything arrived undamaged. This is one of the main sites I used for rifle build parts and kits."
"Optics planet is my favorite place when I want to find items that other vendors might or might not have, either way with their great prices ,shipping, customer service and hassle free everything. It makes shopping here a pleasure. BRAVO!!!"
"Ordered a T-style magazine plug based on the photo and description. What arrived was a 'universal' stick-style plug that slides around in the magazine tube when not loaded. Contacted customer service who offered a generic and unhelpful response."
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities.
We have issued a full refund to your form of payment. An email describing the credit will be sent to the email address on file shortly. Additionally, we will soon be publishing an updated photo of this product and appreciate your bringing this to our attention.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Well I placed an order and got free 2 day shipping as advertised but after placing the order the confirmation email showed a $40 charge for shipping. They refunded the shipping cost as soon as I emailed them in regards to it, so no problem there, however the 2 day shipping took 5 days to arrive to my house! I can only imagine paying $40 for 2 day shipping and not getting my items for almost a week. It was my first order and may be my last, not sure. Maybe it was just a fluke."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. Occasionally we offer free expedited shipping offers on certain products. An offer code is required at checkout to waive the fee and customers must select 2-Day for the shipping method to participate in this offer. However, we are pleased to hear that a customer care representative was able to refund the cost you incurred. Please be advised that time in transit does not include the day the order is picked up. Business days do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We have forwarded your complaint over to the web content management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Optics Planet is the "go to" site for all optics and most outdoor related merchandise!"
"Optics planet has a great selection, and some of the best prices around. Their shipping was quick and I will definitely be purchasing from them again soon."
"I had heard a few people say nice things about this company boy were they so far off base. They are rude to customer speaking with disrespect and even when you request a supervisor they are rude the way they speak. They are condescending demeaning and and insulting.
VERY disorganized even go so far as to blame the customer
AVOID AT ALL COST"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Outstanding telephone support in selecting red dot sight and mounting hardware. Very knowledgeable staff provided quick and accurate support. Shipping was quick and efficient - received items in 2 days. Extremely happy with service, shipping, and products."
"Optics Planet is definitely in my top 3 go-to vendors for firearms parts and accessories, and #1 for optics. I'm a thrifty shopper and am a big fan of free shipping, low prices, and discount codes.
Thanks OP!"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. For exchange orders, all in stock items will be shipped within 48 hours after the return is processed. An email regarding a product or purchase experience rating is often times sent while the product is still in transit and we apologize for the inconvenience and confusion this may cause.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”