"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I found exactly what I was looking for and at a great price. Plus, the glasses had a coupon through Optics Planet for an additional percentage off! The glasses showed up very fast. This isn't the first purchase I've made from them and it won't be the last."
"It was easy to compare products to pick what you want. Shipping was fast!"
"Have done a lot of business with OP so I am a returning customer. On this last order all went well and received the product timely without having to interact with anybody at OP. I have had a problem in the past and OP took care of it very quickly through their free returns policy. I would rate with five stars instead of four but I also find not most of the time but quite a bit of the time I can find another vendor that beats their price. I will be shopping with OP again and I am sure for some time to come."
"I needed a .20 caliber Dewey cleaning rod and two Browning Invector DS chokes. Optics Planet had all of them and the person I talked to even helped me apply a coupon code that I had."
"Two orders in two weeks same results. Great service and fast shipping to go with the quality products they offer. Shopped around for the "right" binoculars and Optics Planet had a very good price. While still exploring OP's offered a 13% coupon on top of a solid price. Highly recommend these guys.... making it easy to be satisfied with my experience. "
"Placed my order after careful internet research looking at quality, price & availability. OpticsPlanet came through on all accounts. Placed my order and received exactly what I ordered, excellent quality and on-time at the best price.
I would highly recommend OpticsPlanet to family & friends. "
"In summary, I have probably ordered several thousand dollars worth of gear and equipment from OP. The reason behind this is because the service they provide and the products they have are top notch. Variety from top of the line to the budget friendly gear and equipment, they all have it. Customer service is second to none. If I have a question or concern, I never think twice about contacting them because they are always ready and willing to go the extra mile to help out. Shipping is always fast and the prices are always competitive. Promo codes? Man, if you have shopped OP, you would already know they have a lot of it. In short, I will continue to shop OP and they will always be my go to for hard in stock items and top of the line service. I highly recommend them!"
"Needed a scope for my shooting and Optics Planet had a great price and even better customer service when I called to order. Everything arrived perfectly and on time. Thanks"
"I purchased a trijicon rifle scope from OpticsPlanet. I made twice returns for the exchange of the same item. The customer service is very helpful and efficient on working on my RMA. The returns went through smoothly without any hassles. Now I received the new scope and I am very happy with it. They are on my first list if I have any needs of rifle gears.
"
"I received an incorrect item on my order.
These things happen, but the process to rectify it was awkward and lengthy.
My project is on hold until OP has received my return.
I was told they would ship as soon as USPS scanned the package, but apparently that is not true as I have not seen an email saying that they are shipping the correct item.
RMA 601604 "
"Mounted easily in two Anderson and one plumb crazy lowers. Great triggers"
"Not sure what to think about you guys. My first experience with a price match quote was positive, however by the time tax and shipping got added to the mix, I would have been better off going with the company that offered the product in the first place. They would not have charged tax or shipping. Then I place an order for over a grand and I get the product in two days, good job! Then I pace two or three orders for small ticket items, and it not only takes forever to get the stuff, but an order that I paid for two day shipping, never even showed up in two days. And then I come to find out you have an item on back-order and withhold shipping and don't even notify me! You may have a lot of product variety, but I will shop elsewhere FIRST and only resort to you if no other options exist! That same item you had on back-order, a lousy 20 dollar item, I got from someone all the way down in Florida, in two days flat and only paid first class USPS shipping rates! You will have to do way better to get my business!"
"I ordered a set of Warne rings, and they did arrive in a timely manner, the problem with my order was the packaging. Product arrived in a bag, and the package holding the rings had opened causing the rings to bounce around in the bag with zero padding. Not cool! The rings suffered some nicks and dings, but still totally serviceable. All of this could of been avoided if the package holding the rings would of been stapled shut or taped. Come on guys, wake up........"
“Thank you for your comments regarding your recent purchase. We are sorry to learn about your disappointment with our shipping procedures.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
As customer service is our number one priority, we have forwarded your complaint over to the logistics management staff for future training opportunities.
We appreciate your feedback and value you as a customer. We hope to service you in the future.
”
"Great customer service love "
"Great hard to find scope at a excellent price"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”