"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered a belt pad which was the product that was pictured on the website and instead got just a regular belt. I’m not mad at the belt because it’s great quality but was very disappointed when I didn’t received what was actually pictured. I really suggest the website go through all of their products to make sure the pictures match the actually items listed!! "
"Overall I think optic planet product and service is good but the shipping seems a little slow other than that I'm happy"
"Besides them having practically anything I look for the quality of merchandise, the customer service, shipping and prices are hard to beet.
Optics Planet has had earned my #1 go to for just about anything I need."
"Lots to choose from great pricing and quick shipping. Also love all the scopes previously purchased scope and iron sights for AR and 22L.R. BDC"
"WOW LET ME TELL YOU IT HAPPENED. YEP I AM HAPPIER THAN TWO RATS IN A WOOL SOCK. I CALLED LOOKING FOR A RIFLE SCOPE AND IT WAS VERY HI IN PRICE BUT IT'S HI DOLLAR EVERY WHERE I PRICED IT. I DID NOT HAVE ENOUGH MONEY TO GET THE SCOPE BUT HAD MOST IF IT I WAS SHORT ON MONEY. SO I CALLED OPTICS PLANET AND THEY WORKED WITH ME ON DISCOUNTS AND THINGS. AND THE NEXT THING I NEW IT HAPPENED I HAD THE SCOPE I WAS WANTING. WOW COULD NOT BELIEVE IT WAS ON THE WAY TO ME AND ON TOP OF THAT I HAD IT IN TWO DAYS HOLY MOLLY I WAS EXCITED. SO ALL IN ALL OPTICS PLANET MAD A DREAM COME TRUE FOR ME. THANKS OPTICS PLANET I WILL BE A BIGGER CUSTOMER NOW "
"My experience was awesome . Shipped in a timely manner with no problems. "
"Ordered over the phone so I got to experience good customer service. Scope showed up two days later. Very fair pricing. What more could someone ask for?"
"Quick shipment great product selection. All around amazing experience shopping with optics planet "
"Prompt response and amazing customer service. "
"Arrived within a reasonable amount of time and performs better than expected. "
"I received a pair of vertx difiance jeans and the front pocket was sewn shut. I'm a civilian now, I want my damn hands in my pockets, Come on man! "
"Sight has obviously been mounted on a pistol. "
"Products available, pricing, order processing, & customer service are all superb. However, I constantly have prolonged delays and/or issues with FedEx Smartpost. If Optics Planet would at least offer another shipping option, whether it's free or paid, I would undoubtedly give them ⭐⭐⭐⭐⭐!!!!"
"For off. I ordered this product July 22 and was shipped out 26th. It was a backorder item but shipped 2 days after my original order. Optics planet put it on a snail mail, pony Express, because its August 10th I still didn't get it. Estimated time is August 14.. oh and free shipping to everywhere except Hawaii. "
"Easy to find what you are looking for because they seem to have it all at competition prices. Website is easy to navigate,and I found exactly what I was looking for. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
We have forwarded your complaint over to the customer experience management staff for future training opportunities. Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
If you have any further questions or concerns please feel free to contact us directly at care@opticsplanet.com and we will be happy to assist you.
”