"They had exactly what I was looking for at the lowest price I found online including shipping charges. It was delivered very quickly with order tracking which I prefer so I can see where it is and how long it takes to get here."
"I've ordered several pet-related items from Ozbo and find their prices very competitive. All items were exactly as ordered and most arrived quickly. One order had a shipping mix-up at their end, but my email to them resulted in a quick response and an immediate correction. In consideration of the shipping delay, they provided a coupon code to reduce the cost of my next order. Their pricing has been very good and their overall performance excellent. I will continue to use Ozbo as a primary source for the products I need and am happy to recommend them to others."
"I had no problems finding what I wanted. Price was lowest I could find. Order came quickly. I will use Ozbo again! "
"My order was delivered safe and sound, and there were no problems whatsoever! It took a little longer than I thought, but it wasn't that big of a deal. I would definitely buy here again!"
"I found Ozbo to be reasonably priced and incredibly efficient. I'll definitely shop there again."
"Ozbo delivered ... would not hesitate to use them again."
"Have been completly satisfied every time I have bought anything from OZBO."
"The delivery itself was not very good. The product arrived in a mangled box with no packing material whatsoever inside. The tape had come loose and you could see the contents without trying to open the box. Ozbo customer service was very responsive and told me they would replace my order. I have not seen any new information yet regarding replacement."
"Great! Item was as ordered and was shipped very quickly."
"I ordered something from their site and after two days the order status remained at something like sent to warehouse. I called and cancelled and ordered from amazon. Well, I receive both items, from Amazon and Ozbo, and mad at this point. I called customer service and she said to send it back (at my expense) and that I'll get a refund. I then told her it was their system that was jacked up and that they should be liable for return shipping, and I hung up. I call them once again and explain what happens and issue an ultimatum: pay return shipping or receive a charge-back claim. So I called my creditcard company and explained the situation to them and they agreed with me, but wanted to be the mediator and put me on a conference call with ozbo. During this conference call, the ozbo rep said the reason the status wasn't updated was MY fault, cause my cookies weren't cleared, blah blah blah. Mind you, I am an IT guy and have done more IT work than most of their customer reps combined. I explained to her not only that her logic is false, but that if I go to the status, using my coworker's computer, it'd still say SENT TO WAREHOUSE and that this computer has never been to ozbo.com. After I proved her wrong they still did not want to pay return shipping. I hung up and my credit card company asked me what to do with this, move it to their next level, drop it, or pay return shipping. I said next level and said I'd provide proof. Took pictures and screen captures of all the emails I received, with their dates, a picture of their broken system, with the timestamp of my work phone (which get's it from servers from another state, so there's no way I can fake that time and date stamp), my cell phone call logs of me contacting them to cancel. I felt like Walter White, from Breaking Bad, cause I WON! Ozbo was wrong and did not want to own up. The $5 is not really a problem, it's the principle.
Oh yea, 3 days after I was refunded my money, by my CC company, I receive an email that my order has been Shipped. So I look at the order status and it was finally changed to shipped and delivered on the same day. Stay away from these trailer trash merchants with no customer service skills and condescending attitude."
"Very good. Product was as expected."
"I found Ozbo after having another vendor cancel my order due to inventory issues. Ozbo had the best online price, so I gave them a go. Ordering was like any other site, utilizing a cart and checkout, plus they offered a flat rate $4.95 shipping charge. I got it in the time quoted. I am pleased, and since they offer everything from hair cream to work boots, I'll be stopping in time to time when I feel like shopping."
"Very pleased with this site."
"Excellent. Quick delivery and the puppie LOVED her new toy :) "
"Great selection and fast shipping. Will continue to order from Ozbo!"