"I had to call several times checking on my order because you had to get the manufacturer to get it. They in turn shipped my 1299.00 stick via postal who then just left in in a plastic bag at my gate because of rain, if I was not honest I would have said I never even got it."
"Didn’t realize that we had to put the item together. Might put that in description. Other then that we love it. Putting it up soon."
"The shipping is fast and the selection is great. I buy all of Cues and equipment there."
"36" cue good price and fast service !"
"Well packaged box, everything was flawless."
"These people really stand behind their products. I ordered one of their cheaper house cues and it arrived slightly warped. They replace it and shipped out the replacement the next day!!!!!"
"Not enough information onorders, shipping or when it shipped when it arrived
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"GREAT ACCESSORIES AND FAST SERVICE"
"The embroidery name was not put on the case and i was charged for it. "
"Fast delivery as promised. Would recommend to others. "
"I ordered a pool table from this company on Dec. 29, and it's now March 20th. In February, they shipped the table to a local installer without a cloth on it and marked my order "fulfilled." Since then, the installer has sent them two emails asking them to send a cloth. They have not responded to those emails.
I have since tried to call them and use the "live chat" feature on their Web site, but there is no answer on either one. They don't even answer their customer order line!
When a company doesn't even respond to people who want to place an order, my first thought is that they are on the brink of bankruptcy. If you don't want to be an unsecured creditor and possibly lose your money, I'd recommend steering clear.
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"Horrible experience, and I haven't even received my table yet. Would not recommend at all"
"Free priority mail shipping. My cue didn't have the engraving that I paid for but I was given the money back for that the day after I sent an email containing pictures. The engraving was a minor mistake that was corrected just the way it should be. Nice and easy service. "
"First of all, why ship something the size of a mousetrap in a box big enough for a basketball.......I ordered a pool stick wall mount that cost $7 because I cant find a place locally that sells anything billiards related. they overcharged me for shipping.... and then the wall mount didn't even come with the hardware necessary to mount it to the wall....maybe I am being petty but, bottom line....this company ****...their products are cheap and probably cost a dollar to make in China...and it shows!"
"Customer service needs work. "