"Ozone's part was great but the 2 pieces of chalk were missing from the McDermott cue kit which was part of the order. I would not hesitate to order from Ozone again. The ordering, payment and delivery was all very smooth. Also the free shipping was all I expected an it was delivered in the time frame I was told.
Henry P"
"Ordered a Lucasi Hybrid cue along with a half dozen other items. Everything arrived within a few days, packed very well. Their customer service quickly honored a price match from another site. Kudos to the customer service crew at Ozone, you all made me a customer for life!"
"Ordered 19oz but received a 20oz cue. The case was as crushed when delivered. Called and said they will fix everything but still waiting to see. Free shipping but took forever. Doubt I will shop there again. Have to wait for the order to be corrected to decide. Not much attention paid to details. Customer service was nice and helpful."
"My order of 2 Action cues arrived quickly and the engravings were correct for both of them. Unfortunately, one of the cues was of the wrong weight (we ordered a 21oz but received a 19oz) after my boyfriend weighed both of them for accuracy. However when my boyfriend called Ozone to let them know about the issue, the customer service rep was very polite and offered to send us a 21oz replacement bolt for free. Overall, Ozone offered a pleasant experience despite the mishap and we will definitely order from them again."
"Fit the pool table as described"
"Shipping is always super fast. I had my cue shaft tapered to 11.75mm and thought shipping was going to take a while. I was pleasantly surprised that it was shipped in two days. I will definitely buy from ozone in the future!"
"I just opened the box and looked at it briefly with out unwrapping the whole thing as it is a Christmas gift for my son inlaw. What I could see of the case looked beautiful, very happy with it. It came extremely fast, very happy with the company service. Hope there is nothing wrong once the darts and dart board are unwrapped at christmas. "
"Order was placed on line and something went wrong and it didn't ship. I followed up with a call and it shipped the next day."
"Fast, plenty of choices, nice product"
"I ordered the items second day air mail but did not get them on time still. It wasn’t really worth the upcharge on shipping, but the items were as expected and everything else was fine."
"I ordered blue and pink short tips(200 each). the pink tips are long tips and the blue tips are short but are to big to stick in the dart boards we play on."
"They have all kinds of pool equipment, people are very nice and professional, ready to explain everything you want to know. Looking forward for next cooperation. "
"Great cue, prompt shipping as always. I check here first when I need something billiard related ! Thanks for the prompt service "
"I didn't care much for the round cylinder hard case. I was under the impression I was supposed to be getting a soft case."
"I am replacing a 1st generation predator Z Shaft on my Schon LTD cue. This shaft is quite different as it is an inch shorter with a medium tip vs a kamui soft tip. So getting used to it was not easy, but with work I believe this will work very well for me."