"No problems, free shipping is slow as expected, but arrives well packed and in good condition. Have purchased here before and will again, good prices."

"I ordered an MP3 player case that was advertised as having a removable belt clip. They sent me an inferior alternative with no belt clip. They have refused to return any e-mails."

"Ordered the USB 2.0 TO (IDE / SATA) COMBO ADAPTER KIT... Got it quickly and simply (USPS)."

"Unfortunately, my bad experience sounds like many others with communication and customer service being unacceptable.

I placed my order on January 8, 2008 for four items. I rec'd an email stating my items shipped with a USPS tracking number attached. When I looked up the tracking number on the USPS website, it stated that "the shipper has electronically notified ....." - basically saying the USPS knows a package is lined up to be shipped, but has not acutally shipped. Okay fine at least I had a tracking number and knew the status.

A couple of days later two items arrive via UPS?? I never rec'd a tracking number for that package nor was it available from PCMICRO's website. Again, okay fine - I had two items I ordered.

On January 26, 2008, I emailed customer service and asked what was going on with the two items I never recieved (the USPS tracking # status still said the same as above). Customer service emailed back:

"Thank you for the email and sorry for the delay on your order! The other item was coming from our California warehouse location. Looks like the package could be lost in transit. We will go ahead resend you a new package and you should receive them within 3 to 5 business days. Once the package is shipped you will get an email with tracking #. Hope this helps and if there is anything just feel free to let us know.

Warren XXXX (edited)"

Five days later - no tracking number or package.

Today I was getting ready to do a chargeback on my credit card for the items not rec'd when I decided to check that USPS tracking number one more time. The status (the same tracking number as the original) states the package was shipped on February 6, 2008!

Bottom line - the package wasn't lost, it was never shipped and I'll finally be getting (hopefully) all my items over a month later.

EDIT: It arrived today (February 8, 2008). It took exactly 1 month from the order date to receive all items.

Repeat customer here? Nope. Never. Nada.
"

"The acknowledgment email arrived promptly and said my order would be processed immediately. After almost two weeks without anything arriving - it was coming US Mail during December - I contacted them. They asked if I still wanted the item, I said yes, and on 12/26 they said they were going ahead and re-shipping. Since it had not arrived by 03/01, I contacted them again and "it seem like the package is now on its way to you." And this time it actually arrived - priority mail. Or half of it did, as one of the two items was listed as out of stock. They refunded the $5. (The entire order, including shipping, was under $15).

So I got half of what I ordered after almost a month. I would say I got away lucky."

"I received a prompt automatic order confirmation, but never received any shipment information. Their Web site said the order was shipped but provided no tracking info or estimated delivery date. My credit card was charged but I still have not received my order 12 days later. No one answered their phone, and no one replied to my phone message. I FINALLY got an email response today with tracking info, which showed the order did NOT ship until 6 days after my credit card was charged. I am still waiting for delivery."

"This merchant does not honor their own order confirmation. My order simply deleted without any notice. I emailed them abt this and here's their reply.
-----------------------------------
Dear Customer,

Thank you for the email and sorry about your order! I have checked on your
order and it seem like the order was deleted and cancel by our system
because there was a coupon code glitch. The coupon code was for $10 off $20
but the system was taking the coupon code without minimum order amount.
Sorry for the trouble, the order was deleted it atomically and your credit
card was never charged.

Apologias for the inconvenience this may cause you and if you want we can
still honor the $10 off $20 coupon code for you if you would like to
purchase other item. Hope this helps and if there is any problem just feel
free to contact us.

Warren Liu
----------------------

In short, I will never buy anything again from them. "

"Bought a number of cables. Good discount code, free delivery. The ethernet cables are of good quality. Delivery was USPS first class and arrived quickly. I would be happy to buy from these guys again."

"I bought one PCMS 6 IN 1 UNIVERSAL (BLACK) APPLE IPOD PLAYER MULTI-FUNCTION FM CAR TRANSMITTER W/ DIGITAL DISPLAY from PCMicrostore which never worked (was broken in first place). It's hard to get their helpdesk and when I was able to get one finally, the gentleman told me that I would have to pay the shipping costs to get a replacement. What kind of stupid thing is that ? Your are already frustrated that you paid for something that did not work right and now you are being asked for pay for shipping when you ask to replace it. I guess they do it to discourage customers from replacing the defective (I paid approx $21 at first place). So I decided to write it off and not buying anything in future from them. I usually buy things from Amazon and I was thinking about trying some new stores but I guess I made a blunder."

"Great fast delivery at great prices. I was pleased all around, and hope to shop with them again, soon."

"Everything went great. Fast shipping, email updates, etc. Thanks!"

"Good experiance - easy checkout - good prices. I got what I ordered in good condition. I have purchased from here before and always got the same good service with no hassles."

"I have ordered from PCMicrostore many times. I am sure to complain when a store is unfair to me. I therefore must applaud a store that does everything right. They have the best prices on cables. They have fast shipping and a very nice and clean site."

"Prompt delivery, would buy again. Product arrived in almost impeccable condition."

"Just an absolutely wonderful company to work with and buy from. They were on top of every little detail and I got my Firewire cable the NEXT DAY ! I just couldn't be happier with the service, the prices, and the shipping. A++++ to this company. Outstanding online vendor."