"Everything as expected, excellent job! And why would anyone require a certain length of my comment here?"

"Update on 10/19.

Since I posted last message on Friday, I was contacted immediately on Monday by PCSS's sales support people. They worked with me and tried very hard to resolve the issue with FedEx.

Unfortunately, FedEx made more errors and the package arrived on Wed. Oct 15. The total delivery time was 13 days, from order date to delivery.

I'm not saying such problem happens often with FedEX. From this forum, I saw other comments of 4 day coast-to-coast success. I also read about two months ago, another buyer had problem with FedEx. Whatever the problem is, the way that FedEx address the problem is the worst. The driver could not find my address, nobody at FedEx contacted me or PCSS. They continue load the package on the truck and report "unable to locate address". I called 7 times to FedEx. I offered to fax a Yahoo map to them, they didn't listen. One of CSR at FedEx was rude and keep interrupting me and blamed me not providing the correct direction for the driver. It turned out that for whatever reason, the driver used a 3 year old map, directions told them does not even matter. In the end, at my request, they finally talked to their local station, and provided me a fax number to send the Yahoo map. On the package I received, there was this Yahoo map on top on the box. Today, I still don't have a clue whether they made any corrections of my address. As I mentioned before, I see FedEx trucks on my street many times, there is certainly something wrong with this particular truck/driver.

To totally blame PCSS is not fair for the fault of FedEx, however customer cares about total experience. When customers receive a fast shipment, they also tend to give credit to the reseller. When anything goes wrong, even it is not necessarily the reseller's fault, it is natural they voice anger at the reseller. Sometimes the fault is on the manufacturer (bad product, fail to deliver on time), sometimes it is the package carrier. The reason is customers pay to the reseller, and they count on the reseller's support the help them resolve the issues. I believe PCSS understands this through many past experiences. People shopping online have certain specific concerns, reliable shipping is one of them.

From what I can see, PCSS used to have some problem about a year ago. But in the past 6 months, they have done a great job. The sales support people are fantastic. That earns PCSS exerllent ratings today. This represents customers' trust. However for this purchase I cannot give a high rating, for the reasons I mentioned above. I still have concern about making future purchases from them, because I will most likely run into the same problem again, given that there is no visibility of FedEx's handling of my home address. PCSS told me that they are making possible enhancement to the shipping options. With good ratings, they should strive harder to become better.


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Oringial on 10/11.

Fedex Shipping is the problem. The free Fedex shipping takes at least 11 days (if they deliver on Monday Oct 13) to reach my home in California. The promised date was Oct 10, still 8 days from order. Fedex customer support was rude and unresponsible. The driver could not find my address in major city cross road. I know in most cases, it was the driver being too lazy because it was Friday, they go home early. But they don't think of customers! Fedex didn't contact me about the fact that the driver could not find my address. I have to find out on the internet and call them! And still they blame me not cooperative to give them my home direction. Remember, PCsupplysource boasted "FAST FREE shipping" on their website."

"Quick, easy, and secured purchase procedure. I like how you have the site is design too, very easy to navigate. The item i got was cheap too. I bought a 4x DVD burner that costs twice as much at other sites."

"Great website with a ton of great deals. Look forward to ordering more from you guys very soon. Thanks again for the Super Fast Free Shipping!"

"I placed oder this morning about noon time for warehouse pickup and picked up the item around 2:30pm from their warehouse. There were no problems picking up the item and the staff was very cooperative. It took about 10 minutes for the whole process. If I had to buy this item from any other big retail store it would have cost me much more."

"I had a small problem with the web site finalizing my order, ended up duplicate orders. While I was composing an email to cancel one of them, ( about 10 minutes after orders were placed), PCSupply called me to let me know they had spotted the duplication, and were cancelling the extra order. I am VERY impressed with this type of service. I will definitely be checking with them for future purchases, and recommending them to anyone looking for good service and good prices."

"I am buying a PC in parts and it turns out that each part comes from a different reseller. For each part, I selected resellers based on low price (found at pricewatch.com) and on a good rating (typically at least 8 on more than 20 reviews) at resellerratings.com.
I got a motherboard from PCsupplysource. Things went very smoothly. Delivery was on the third day after ordering. Packaging was very satisfactory. Great job.
Before purchasing, I e-mailed a question. I received a courteous and appropriate answer within 3 hours. Thanks."

"What a great bunch of folks. Very helpfull and easy to do business with. They went out of their way to make sure I received Exaxtly what I had ordered, even called me to tell me that there would be a short delay and why. Tom, you have a great staff. I definatly will do business here again. Thank You!!! "

"I had some problems on my end of the transaction and PC Supply was extremely helpful in resolving my problem. I will definately do business with them again."

"View good purchase experience! Very rapid response/shipping. Shortly after I placed the order online, someone called me to verify my shipping address, since I had it shipped to my work, and they shipped it the same day! Got the best deal on a DD0203 with free Ground shipping!
Item was brand new in retail box, no shady used looking boxes/parts like other reports I've seen on Pricegrabber sellers. I would recommend PC Supply Source and use them again."

"Before I ordered, I wanted to make sure that the number they had on their web site refered me to legitimate people who actually knew what an Athlon 64 CPU was. (You'd be surprised how many web sites didn't.) Since I just ordered it, I cannot verify the safe arrival of my shipment yet; but based on the professionalism of the two Customer Service people I spoke with (I called twice), I expect my package to arrive in a timely manner.

P.S. I got an e-mail the same day that says my package has already shipped out. Wow! I was so impressed, that I purchased the ATI 9800 Pro from them the very next day."

"I spoke with Customer Service and received very courteous and helpful answers. I ordered online and received an immediate confirmation of the order by email. I also received an email that the merchandise was shipped the same day and an email notifying me of the tracking number with a link to check on it. My order was received the next day, and very well packed. The price was very good and I will definitely check their website for PC supplies pricing and order again. "

"Great prices! Free Shipping! I like this site so far....
Thanks,
Will"

"Simple, well organized website. No annoying "add-ons". Price quoted was for "boxed" components."

"Excellent, Shipping, Packaging, Customer service and support I highly recommend this pc supplier."