"Items were priced right, shipped quickly and were of excellent quality. Thank you!"
"Looks great writes very nicely!"
"All was great. Love the pens. Great value. Thank you"
"Communication was great, pens are nice , well done "
"I've ordered pens from them for years and always received a great product -- they usually arrive early too!"
"We chose a "Bic Intensity" translucent gel pen that by all appearances we thought would look a lot like the Pentel Wow! pens that we use in the office but would write with the smooth action inherent to gel pens. I had chosen the white color pen and thought I'd like our logo in red. Well they didn't have the white pens, but my sales person steered me to a blue pen, so then we thought a yellow imprint would look best. We got the proof and that looked nice so we proceeded with the order.
When the 500 pens arrived we were vastly disappointed because the pens are VERY translucent (unlike the somewhat opaque proof that we received) so you see all the inner workings of the pen - the black ink well, the white plastic parts inside. That wouldn't have mattered so much except that our imprint was placed firmly over the point at which the black and white of the innards came together which makes the yellow imprint almost impossible to see.
If the imprint was moved 3/4" toward the point it would have been perfect because it would have been over the black ink well. Alternately if the pen was more opaque as it appeared in the proof to allow our imprint to stand out that would have been great too.
I wrote PensRUs immediately and included pictures so they could see the problem, and I suggested that a re-do was really in order. They wrote back and offered to refund 1/4 the cost of the pens, and I agreed to a partial refund that since that appeared to be all they would offer in consolation. I was still disheartened over having a lifetime supply of pens that would only be used at our office since they looked crappy though.
I wrote a review on here that explained the whole thing, and when they saw my review, they contacted me to try again. We need to wait a bit for the appropriate pen to come in stock, but they are re-issuing an order of pens which will hopefully meet our expectations better."
"Nice turnaround time we needed them for an Event and they made it happen."
"The product is always excellent but processing and delivery time could be improved. Thank you!"
"Thank you. Pretty pens, and great value."
"Great customer service and beautiful design!"
"Great product and very easy to order!"
"Thank you Penrus for your quick design and delivery. My husband is a local elected official and we have used your service for the past 8 years. Your design template is user friendly and your selection of product fits any budget. We refer your company to others."
"the website was very easy to use and professional-looking. plenty enough color options. especially like the availability of the fine point. super easy ordering and quick delivery. the whole experience of ordering here was excellent, except for the fact that i thought the color of the metallic blue looks brighter online than in reality. in reality it's more of a dull blue almost gray color. it's still pretty, but we had wanted a more vibrant blue color. it would be great if customers could pick maybe one or two free samples before ordering. it would also be very helpful if you could see what your text would look like on the pen in the font you choose. but i'm still a happy customer! "
"The customer service and staff were great to work with on both pen selection and placing artwork and logos on our pens. I will order from PENSRUS again! "
"Very satisfied in every aspect of this purchase...great job !"