"the website was very easy to use and professional-looking. plenty enough color options. especially like the availability of the fine point. super easy ordering and quick delivery. the whole experience of ordering here was excellent, except for the fact that i thought the color of the metallic blue looks brighter online than in reality. in reality it's more of a dull blue almost gray color. it's still pretty, but we had wanted a more vibrant blue color. it would be great if customers could pick maybe one or two free samples before ordering. it would also be very helpful if you could see what your text would look like on the pen in the font you choose. but i'm still a happy customer!"