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2016-11-03
4/5
PensRUs is working to make it right.
"We chose a "Bic Intensity" translucent gel pen that by all appearances we thought would look a lot like the Pentel Wow! pens that we use in the office but would write with the smooth action inherent to gel pens. I had chosen the white color pen and thought I'd like our logo in red. Well they didn't have the white pens, but my sales person steered me to a blue pen, so then we thought a yellow imprint would look best. We got the proof and that looked nice so we proceeded with the order. When the 500 pens arrived we were vastly disappointed because the pens are VERY translucent (unlike the somewhat opaque proof that we received) so you see all the inner workings of the pen - the black ink well, the white plastic parts inside. That wouldn't have mattered so much except that our imprint was placed firmly over the point at which the black and white of the innards came together which makes the yellow imprint almost impossible to see. If the imprint was moved 3/4" toward the point it would have been perfect because it would have been over the black ink well. Alternately if the pen was more opaque as it appeared in the proof to allow our imprint to stand out that would have been great too. I wrote PensRUs immediately and included pictures so they could see the problem, and I suggested that a re-do was really in order. They wrote back and offered to refund 1/4 the cost of the pens, and I agreed to a partial refund that since that appeared to be all they would offer in consolation. I was still disheartened over having a lifetime supply of pens that would only be used at our office since they looked crappy though. I wrote a review on here that explained the whole thing, and when they saw my review, they contacted me to try again. We need to wait a bit for the appropriate pen to come in stock, but they are re-issuing an order of pens which will hopefully meet our expectations better."
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