"Purchased a RCBS Summit Press. Upon receiving it was obvious that this press had bee repackaged ( box was retaped and beat up). Upon removing the press it was at some point dropped and had multiple gouges and chips in the paint. As a business this should not have been allowed to even leave the facility in the shape it was in. Let alone the fact that it was being offered as new.

I didn't have time to ship back, but left them an email stating the above issues. They contacted me promptly, apologized, and shipped another out. Pleasantly surprised that this company made it right. .... Thanks"

"Ordered an optic and mag package. Got an email 3 days later with the tracking number. Checked on it a few times over the next few days and it still showed as the label created but not shipped. Contacted customer service and spoke with Danita Johnson. She looked it up and had a rebuild order done. This was a Wednesday afternoon towards the end of the day. Was shipped Friday and was provided the new tracking number and received by Monday. Even with the initial error, the way it was taken care of means more to me as long as it isn't and all the time occurence. Thanks!"

"I ordered a pistol kit from the site on August 9th and it has to be received on the 13th. Although i received an email saying it was delivered, when i came home from work i found no package and my roommates hadn't been given one by UPS. Seeing the nature of this package i really wish the driver would have put it in the privacy of my backyard or knocked to give it directly to my friend for me but didn't. I called and Ms. Danita was quite respectful and informative compared to other call centers I've had experience with. "

"Have been buying from PSA for 4 years. Great products and customer service. Returning the first AR upper i bought in 2014 and so far the return/repair process has been smooth. have returned other items and their customer service is great.
My only complaint is their legal department should do their homework more thouroughly on IL Cook county restrictions. Cook county is homerule county, which means that its rule don't apply to municipalities that don't have the same rules. PSA is missing out on a lot of sales of ammo, firearms, magazines."

"Excellent quality and craftsmanship! I have been happy with ALL my purchaces."

"PSA has good prices so I ordered a Gen2 stripped lower as they do not send completed lowers to my state and a 6.5 completed upper SKU #516447593. I wanted a matching upper and lower from the same company.
I shot the upper only 8 times with factory match grade Winchester 140 grain ammo and saw the brass scarred up and the shoulder of the brass collapsing. I sent two emails with photos of the brass to PSA advising of the brass issues, no response. Called them a few days later and waited over 20 minutes to talk to a very friendly call taker who sent an email to me with a return slip and paid shipping label yesterday 27 Feb. For the price of the upper, I was not expecting a super match grade upper, but I expected an accurate, functioning upper without issues. I returned the upper today for an exchange. I asked the replacement upper to be test fired to verify the chamber will not tear the brass up like the one sent to me and prove that it will work. I do not want to be shipping uppers back and forth. Ordered 7 Feb, shipped to me 9 Feb, returned to PSA 28 Feb 2018
"

"Had one hiccup this order with quantity 2 instead of 1 being shipped to me of the item i ordered. Contacted customer service and they sent a UPS label and even offered a gift card for my honesty. What an amazing company! Have ordered many different items over the years and every time is like the time before; fast shipping and excellent products at a great price. God Bless America and may God Bless Palmetto State Armory! Thanks!"

"I called PSA this morning with a request for a return/exchange based solely on an error that was 100% mine. They were under no obligation to do anything about it, yet Marie in their "Returns" department sprang into action and resolved the issue at an outlandish speed. The level of care and the customer experience that she provided will stick with me forever. If only the rest of the business world was made up of Marie's from Palmetto State Armory. Fantastic job. I'm a customer for life now."

"I had an issue with an FFL transfer I was going through. Dustin went out of his way to alleviating concerns, and made sure I was completely at ease with the process, as well as answering several questions aside. PSA has earned a customer for LIFE!!! The products are always shipped as quickly as possible, and arrive on the time they have committed to as well."

"I got an AR-15 freedom. Ordered on Fri. 13th. Arrived FFL on Thur. 19th. WOW! Six days! Everything was as ordered. $550, fantastic deal and gun. I really like PSA. Earlier I got a Mossy 590 shockwave. great deal; $350. They got me for my needs like mags and ammo. You ROCK"

"I wanted an AR in 7.62x39. After reading/watching reviews I decided on PSA. So glad I did. Fit and finish is as good as any I have seen. I had to purchase a bolt carrier group elsewhere as PSA was out. 2 musts for AR-47: must have enhanced firing pin and use C Products magazines! A lot of people will tell you AR-47 doesn't work well. Most people's problems are light primer strikes and magazine feed problems. I shot 200 rounds first day out without a single problem while using bulk ammo. The AR-47 was very accurate also. In short, I LOVE IT!! Thanks PSA!"

"I knew my rifle order would take a while to ship out. That was clearly stated on the PSA website. When I realized there was a good chance I’d be out of town on the expected delivery date I emailed them and Danita Johnson was extremely helpful getting my order held. Then when I was headed back home I emailed again to have my order released. I had it 3 business days later. Miss Danita responded to every email very quickly. The rifle seems to be very good quality and a good value for a basic, entry level AR. "

"Palmetto state always keep me informed on my orders and sales that they are out. I had a hiccup on an order with my ffl and it got shipped back. Within 12 hours of receiving my order back they were contacting me about it. Excellent service PSA!"

"Problems with complete upper. Contacted customer service and have issues resolved with no hassles. Great service after the sale."

"I been shopping with psa for a few weeks fast shipping grate customer service 5 star "