"I have called (551-2680) the Palmetto State Armory store located at 3760 FERNANDINA RD, COLUMBIA, SC numerous times over the last 2 1/2 weeks trying to reach the firearms section. During that 2 1/2 week period, I tired all the various "Press Number" options hoping to speak with an actual person. The only time I am able to reach a human being is when I press the number associated with the fishing section and the guy there apologizes saying his section is located in another building on the property. If I press the number for the firearms or customer support, all I get is ringing for as long as I am willing to hold on. I have held anywhere from a couple minutes to more than 10 minutes without a single answer. I suggest they put a recording that says, "Don't bother calling us. Get your **** in the store if you want to speak with a human." or "Take your business someplace else because we are too busy to answer the f#$%@%g phone!" "

"I have shopped with Palmetto State Armory for years, and have had good experiences. Recently, I bought an upper and lower that did not mate together correctly. It took a few days, but PSA customer service resolved the issue politely and professionally. I am giving four stars because in spite of the issues with the parts, the customer service I received was excellent."

"I've ordered many items from PSA and the few times I called customer service for help they do a great job . Keep up the good job . Jan 02 2018 call CS Danita J . Thank You again"

"I really hope that the upper management understands how important its is for a company to have good customer service to be successful//an what a awesome job the people that answer the phones are doing for the company @@ thanks agen for the great service!!! Rember management i can buy from who knows how many outher places !! But if they dont answer the phone or help me when my ouder mess up "

"PSA has always outdone my expectations on quality, Inventory stock has been an issue, but with great prices and sales, sometimes its worth the wait."

"Over the past year I have purchased several items as I have completed a few projects with my sons. The customer service has been exceptional, making purchases a breeze. I highly recommend Palmetto State Armory when buying firearms or accessories."

"I had to call about a problem with an FFL that was closed and reroute my delivery as well as find a new location for my product to go to and Sharon went above and beyond what I expected. I figured I'd have to call all the dealers myself and call Palmetto back but nope, Sharon literally called around until she got exactly what I was looking for and said it was no big deal. Honestly the most excellent customer service I've ever received. She deserves a raise...

Definitely going back to Palmetto first when shopping online."

"This started out rocky on my end. I purchased 2 complete lowers that were shipped to my FFL. My FFL, without warning, closed before transfer of the lowers. Eventually the lowers made it back to Palmetto. They contacted me to resolve the issue with a refund or a new FFL to send it to. I contacted them back to acknowledge that I would find a new FFL. I did not contact them back with my new FFL location for about 10 days. I was then informed that my items were damaged from transit and back ordered. I asked them if they could do anything for me, other than a refund that they offered. They quickly found me items that are an upgrade from my original purchase. They made it right with me! And all before Christmas! Also, this was all handled in one day. Very quick responses in that day through emails. Thank you again Palmetto State Armory from a loyal customer. "

"I had a very pleasurable experience purchasing my first gun from Palmetto State Armory. Donna H. was very patient with me and did an excellent job of explaining everything to me as I filled out the form on line. I will definitely look to Palmetto State Armory when I consider a future purchase.

Thanks Donna!!!"

" Hey, I'm happy........I ordered an upper ,no prob. In ordering a lower I had an FFL problem. So, I called for Donna H. was so nice. Turned out I put to much info in. System only needed my FFL "s address . He was in the system. Donna H. was most helpful. She did not give up till she got me in to complete my order. Through the whole thing, Donna H. stayed up beat while letting me know she would make it happen. Now the product: PSA 6.5 CM 20"ss upper, PSA 6.5 CM lower. Both came inside the 16-18 day wait time I was given. How cool is that? The two married nicely. With a 10 rd. Magpul mag and a few drops of oil ,OMG. gun cycles like a dream. I will be ordering a 300BO as sone as they come up with 18" SS upper. OH! The enhanced trigger ? Maybe 1/16 " of pull (stage #1) Then bang. smooth brake (stage #2).....I don't have a trigger tool. Feels like 3 lbs. Sweet.Thank you Donna H. and the PSA gang . Merry Christmas "

"Have had nothing but positive experiences with PSA. I ordered 1000 rounds and it was 11 bullets shy. Donna H. Replied very quickly and refunded me $3.30. Love this website!"

"Ordered a complete upper from PSA. Shipped fast and got the product in good condition as well. Donna H. was amazing! Will definitely do business with them again!!"

"email support took 3 days to get back to me intially but Donna H. responded same day after that for my shipping refund....thanks"

"Danita J. answered all my questions. Was very helpful and polite. It was a wonderful experience."

"I contacted Palmetto when I could not see the prices on "out of stock" items. Ms. Donna H. (Palmetto State Armory Customer Service) emailed giving the instructions on how to see the prices. It was easy. Here is Ms. Donna H.'s instructions: "If you're interested in the price, click the compare button on the item's description, and then click the compare button at the top right of your web page. This will show you an item's description and the last listed price." Thank you again, Donna."