ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.69/5
Chance of future purchase:
3.61/5
Shipping & packaging:
3.60/5
Customer service:
3.35/5
Return/Replacement policy:
3.34/5
Featured Review


Verified
5/5

2024-03-19

2016 Outback front Grill

"Shipped relatively quickly and arrived in good condition. Would order from them again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-03-19

Wheel hub assembly

"Good part as described. Would be 5 star but shipping was somewhat slower than desired"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2024-03-19

Bad merchandise

"delivery was great! BUT, the quality of parts from HVT AUTO stinks!!! Bad fitment,flares were way too long, no adhesive to stick to the body panels and after a very quick delivery, the flares already had some warpage!!!!! I will still order from Parts Geek but no more products from HVT AUTO!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-03-19

I DON'T UNDERSTAND I WORKED 40 YEARS WITH THE PUBLIC WE NEVER WOULD HAVE TREATED A CUSTOMER I WAS TREATED

"I REALLY DON'T UNDERSTAND I WORKED 40 YEARS WITH THE PUBLIC WE NEVER WOULD HAVE TREATED A CUSTOMER LIKE I WAS TREATED FOR WHAT AT FIRST A PACKAGE DELIVERED THAT THE CONTENTS WAS SEEM TO BE ROUGHED UP AND NO PACKING SLIP IN THE BOX BECAUSE IT LOOK LIKE IT OPENED UP AND MOST OF THE 2 BEARINGS WHERE UNRAVELED LAYING OUT THEIR PLASTIC BAGS SO I ASKEDTO RETURN AND REPLACED . I WAS TOLD THAT GEEK AUTO NEEDED PICTURES WELL DOWNLOADED A PICTURE OF THE DAMAGES THEY ACCEPT THE ONE PICTURE I DOWNLOADED MY SON WHO CAME UP LOOKED AT THE SAID THEY PROBABLY BE BUT WAS UNIMPRESSED WITH THIS SITUATION WHO WROTE ME SOME EMAILS LIKE THEY STALLING OR SOMETHING ANYWAY I WILL NOT BE BUYING FROM THEM ANYMORE AND BEEN WORKING IN AUTOMOTIVE FOR 54 YEARS THIS IS A SAD DEAL I NOT RECOMMEND ANYONE TO ORDER "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-19

Fast delivery and cheap!

"App
very easy to use! Right parts every time!
"


Verified
5/5

2024-03-19

Bingo

"The right part at the right price delivered in a very reasonable amount of time and I appreciate it. It very much is a great experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-19

Will buy again

"Both orders arrived as stated. Good quality parts. Will purchase from PartsGeek again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-19

**** poor customer service

"**** poor customer service.....outright lying...never answer phone calls.....never call back after leaving number for a call back....
ordered on 3/4...paid for expedited delivery...did not make that...then in a message from their cust.serv. after i created a ticket, no one knows where it its...not PG, not the USPS...
As of noon on 3/18, nothing received....
asked for a refund..denied for three times....then they said "as a one-;time courtesy" they would, but have not seen it in my bank account yet...created a fraud claim with my credit card company.....
NEVER AGAIN shall I even think of using PG.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-03-19

The part was good but the experience was not

"Ordered the part on Thursday with expeditate processing, called Monday to talk to a rep and left my number for a call back, never got one. Chatted on the computer the next day and was told the part would be delivered on Thursday. The following Monday I finally received the part which was exactly what I ordered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-19

Very good site and parts

"No coments nice nice really good "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-19

Quick Delivery

"Recieved my order with in a few days, part was exactly what I ordered.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-19

Cracked radiator

"I received and installed the radiator purchased from parts geek, It began to leak immediately. I began an exchange but was told by a rude customer service agent that the only way to get a replacement is to purchase another return this one, not very helpful as I will be out the $250 for at least two weeks. Never buying and replacement parts again. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-03-18

Wrong part,not as pictured.

"The picture showed an interior door handle 42 1001 Toyota Corolla with power locks. The one I received is too large and is made for the manual lock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-03-18

2017 Yukon Denali rear taillight

"Easy, convenient and priced right !!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-03-18

Parts Geek great service FEDEX not so good

"Parts Geek ship my parts on time.
Unfortunately, FedEx lost my shipment. I'm still waiting on my parts.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges